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What is your name and position with Bounceweb.com? |
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My name is James Willit. My position in Bounceweb.com is the technical support manager and sales representative.
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Please tell us the year established and brief history of Bounceweb? |
Bounceweb Web Hosting was formed in May of 1999 when the Internet was still small and relatively new. We wanted to offer people web hosting without having to be a web guru.
Bounceweb was established in 1999 as a free web hosting provider. Yet with free hosting there are so many limitations and features lacked in almost all areas. After careful research and planning we launched a full fledge web hosting service at amazingly low prices so everyone can afford and benefit from. With a balance of high performance, great service, and low prices choosing a web hosting provider has never been so much easier.
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What do you offer your customers that are unique to your company? |
We offer a fully integrated web panel where the customer can do everything from updating the web page, setting up emails, to managing databases.
Another feature that we offer is many different methods of support; with other companies they may restrict their support to only trouble tickets, where we offer trouble tickets, basic email, live chat, phone support, and soon to come a call back service where you can request a call from us.
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What is the most challenging aspect to offering Budget Hosting? |
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The most challenging aspect to offering budge hosting is to be able to give a high level of quality service while still being able to keep up with the latest technology, and keep prices competitive all at the same time.
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What is it that makes Bounceweb a competitive company in the Budget Hosting market? |
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We are competitive because we offer fully featured plans for a very low cost. Clients can also upgrade at any time, when they need.
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What new features have Bounceweb added for its customers in the past year? |
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In the last year we have added web statistic software, and a ton of “click and install” scripts. Clients can easily setup scripts such as a content management system, a community forum, or an online store within seconds of a mouse click.
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Do you offer 24/7 support? |
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Yes we do.
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Do you have technicians present 24/7 or 9-5 M-F? |
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We have technicians present 24/7.
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What is your average turn-around time on a support ticket? |
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We try to keep all support tickets answered within 1 hour.
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Do you charge your clients for support? If so, please explain. |
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We do not charge for support, that’s just silly.
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Do you offer a money back guarantee? |
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Yes, we have a 30 day money back guarantee.
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