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What is your name and position with Codero? |
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Ryan Elledge, Chief Operating Officer
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Please tell us the year established and brief history of Codero? |
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Codero is a dedicated and managed hosting services company started in July 2009. The brand was created using the 15 years of experience, knowledge and support of Aplus.net’s dedicated server and managed services line. Many products and services have since been added to the portfolio, including custom network configurations and small business services. In addition, a sound system of internal controls is in place including Statement on Auditing Standards (SAS) 70 and the Payment Card Industry Data Security Standard (PCI DSS). Our renewed focus has allowed us to become more agile and responsive to small business needs.
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What do you offer your customers that are unique to your company? |
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Solutions Provider—the goal of Codero is to go beyond hosting and focus on server solutions. Dedicated server solutions are unique to each situation and as a result we offer custom network configurations with all of our servers.
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What is the most challenging aspect to providing dedicated servers? |
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Technology—this market requires cutting-edge technology to stay ahead of the curve. We can’t afford to take a rest or even blink; we must be sure to provide up-to-date technology to our customers at all times.
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What is it that makes Codero a competitive company in the Dedicated & Managed Hosting market? |
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Knowledgeable staff—Codero is run by a knowledgeable team with over 15 years experience in the hosting industry and available for 24/7/365 live customer assistance. We are committed to developing solutions that allow customers to focus on their business and not IT concerns. As far as our offerings, we launched with unmetered bandwidth and we continually update our server offerings.
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What new features have Codero added for its customers in the past year? |
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Incredible growth in the past 8 months can be attributed to our ability to respond to customers’ needs. We added new processors and increased the RAM, HD, and bandwidth on all servers. The Codero Rewards program and Green With Codero initiative provide cost-efficient ways to build a business and promote it by leveraging our competencies. There is an improved ordering process, scalable custom network configurations, and competitively-priced unmetered bandwidth. Though not directly related to a product, a great feature of our website is our accelerated ordering process which allows customers to fully customize a server with a few clicks.
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What would you say is Codero #1 asset to its customer base? |
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Flexibility—providing customers what they need means flexible service offerings and customer focus.
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Where do you see Codero and the web hosting industry in three years? |
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The web hosting industry will see some major consolidation efforts during the next three years. The affect on Codero is yet to be seen. There will also be a natural progression to more managed hosting solutions allowing companies to outsource IT functions. As this option continues to become more affordable, businesses will realize the advantages of using external IT companies to manage their hosting. In addition, many more applications will become hosted and SAAS will continue to grow.
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How many customers do you currently have? |
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Over 6,000 servers are currently in use.
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Who are some of your famous clients? |
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Roblox and BigClicks are two of our more famous clients.
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Do you own your own datacenter? |
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Our two data centers are leased and staffed with reliable and highly-qualified personnel.
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Where are they located? |
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Phoenix, AZ and San Diego, CA.
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What kind of back up power do you have? |
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Redundant UPS (3), battery banks able to support the entire data center and a backup generator enable customers to receive 99.9% uptime guaranteed.
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Do you have multiple backbone connections? |
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Yes.
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What connections do you have? |
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AboveNet and PureGig.
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Do you offer 24/7 support? |
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Yes, we have US-based, live 24/7/365 support available via phone, chat and online ticket support. An accessible knowledge-base is updated regularly providing answers to frequently-asked questions.
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Do you have technicians present 24/7 or 9-5 M-F? |
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24/7/365 technician availability is a must in our opinion.
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What is your average turn-around time on a support ticket? |
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We try to resolve all tickets within one hour.
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Do you charge your clients for support? If so, please explain. |
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We try to resolve all tickets within one hour.
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Do you offer a money back guarantee? |
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99.9% Uptime Guarantee—refunds due as a result of network failure server downtime are outlined in our Dedicated Server Service Level Agreement.
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