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What is your name and position with HostICan.com? |
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My name is Denis Motova, I am an affiliate Manager at HostICan Services, Inc.
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Please tell us the year established and brief history of HostICan.com? |
HostICan was established in 2003. HostICan has been working with many different partners including Dell, HP, Cisco and many others to provide our 99.99% SLA Guarantee to our customers.
HostICan Services, Inc. is a privately owned web hosting company, based just outside picturesque Richmond. Providing web hosting service that meets every budget from shared hosting to dedicated servers. We have tailored our services to a wide audience; ranging from individuals to small businesses. Providing infrastructure, quality, and reliability, at an unbeatable value is what really set us apart.
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What do you offer your customers that are unique to your company? |
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We offer our customers true 24/7 support, and a money back 99.99% uptime guarantee. Along with our superb customer centric staff, we have been able to show customers the true value of what they pay for monthly.
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What is the most challenging aspect to offering Web Hosting? |
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Nothing is a challenge, unless you let it become one. Is what we say at both companies. Thus, challenges – one could say that we have been growing so quickly that our support times have been a little slower then normal. However, that issue was quickly ratified by hiring another four support members bringing the total support team up to eight.
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What is it that makes HostICan.com a competitive company in the Web Hosting market? |
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HostICan has been able to show consumers what they can have, and the level of support they can get if they choose their Hosting Company correctly. We are a standing proof that it takes a strong host to allow online business to succeed.
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What new features have HostICan.com added for its customers in the past year? |
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Over the years, we have added many new and exciting features, such as Fantasico, WordPress one click installations and many more. We are constantly trying to find new and exciting things to add to our services. Starting from Newsletters all the way up to more IP’s per dedicated servers. You name it, we try to deliver it.
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Where do you see HostICan.com and the web hosting industry in three years? |
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I believe that HostICan will become at least one of the major players in the market hosting 200,000+ customers. I aim to even double that amount by that time. As soon as customers see that their sites are always online, and our support is always available they will see what real web hosting providers are suppose to be like and I am confident that they will switch to us.
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How many customers do you currently have? |
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We currently house 55,000+ customers within our network topology.
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Do you own your own datacenter? |
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We have exclusive contracts with Layer3 where we rent ½ of their datacenter floor space in their facility in Richmond.
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What kind of back up power do they provide? |
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They have dual v16/18 backup generators powered by diesel
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Do they have multiple backbone connections? |
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Yes, we are linked into 6 different providers.
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What connections do they have? |
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MCI, Level 3, Telcove, USLec, Cogent, and Cavtel
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Do you offer 24/7 support? |
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Yes we provide our customers 24/7/365 support allowing them to be in contact at any point in the day or night. After all, customer satisfaction is our number one goal.
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Do you have technicians present 24/7 or 9-5 M-F? |
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All our Network Engineers and Customer Support staff are present 24/7.
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What is your average turn-around time on a support ticket? |
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The average ticket response time is roughly about 10 to 30 mins, dependant on ticket volume. However, if it gets to be over 35 mins our engineers will call the customer directly in order to speed up the reply process.
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Do you charge your clients for support? If so, please explain. |
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No. is the simple question. No matter what the situation is we don’t charge customers for customer support.
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Do you offer a money back guarantee? |
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Yes, all our customers are customers have a 30 day money back guarantee as well as a 99.99% uptime guarantee. So if our uptime is lower then 99.99% they will either get one month of free hosting or will get a full refund an 1 year free – that’s how confident we are of our network.
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Thank you! |
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FindMyHost.com
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