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What is your name and position with HostV.com? |
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John Xie and I am the President of HostV, a division of Cirtex Corp.
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Please tell us the year established and brief history of HostV.com? |
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Cirtex was originally established in march of 2003, and we just recently branched out and created the HostV division in order to provide Virtual Private Servers and Dedicated Solutions to our customers due to a growing need.
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What do you offer your customers that are unique to your company? |
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We offer many features such as cPanel & Virtuozzo along with pre-installed security features and pre-setup software such as FFMPeg which allows for youtube clone hosting as well as PHP4, PHP5 and so on so forth.
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What is the most challenging aspect to offering VPS services? |
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The fact that VPS Customers are very demanding and uptime + speed is very important, we strive to achieve 100% uptime along with quality speed and network performance both on server end and on our backbone end.
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What is it that makes HostV.com a competitive company in the Virtual Server Environment? |
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We’re the new player in the industry and we are constantly bringing new changes along the way with new features and opportunities for consumers looking for something new and different and fresh.
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What new features have HostV.com added for its customers in the past year? |
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We’ve implemented free auto-installer for a youtube clone which is exclusive to HostV & CirtexHosting customers only, and it integrates with cPanel.
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What would you say is HostV.com #1 asset to its customer base? |
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Our compatibility as we strive to make our services able to work with anything and everything, and with Virtualization this becomes possible on a micro and macro level for both our shared hosting and vps hosting customers.
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Where do you see HostV.com and the web hosting industry in three years? |
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We hope to become the top of the virtual hosting industry and become #1!
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How many customers do you currently have? |
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We have over one hundred vps customers currently.
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Do you own your own datacenter? |
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No, we utilize the FortressITX datacenters.
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What kind of back up power do they provide? |
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Our datacenter is powered a Liebert UPS system and a Caterpillar generator with 4 days of standby fuel.
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Do they have multiple backbone connections? |
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Yes
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What connections do they have? |
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Our multi-homed network is fueled by premium tier 1 carriers Above.net, NLayer (GlobalCrossing), coming soon are Level3 and NYIIX peering.
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Do you offer 24/7 support? |
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Yes
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Do you have technicians present 24/7 or 9-5 M-F? |
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Yes
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What is your average turn-around time on a support ticket? |
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15minutes or less
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Do you charge your clients for support? If so, please explain. |
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No
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Do you offer a money back guarantee? |
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Yes 30-day
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