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What is your name and position with Powweb.com? |
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My name is Joshua McGinnis and I am the Business Development Manager.
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Please tell us the year established and brief history of Powweb.com? |
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PowWeb opened its doors for business in 1999. Just like many of its predecessors, PowWeb started off with a single server and managed to gain clientele by offering unbeatable prices and superior quality quickly working its way to being one of the top hosts around.
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What do you offer your customers that are unique to your company? |
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PowWeb offers 1 plan 1 package hosting. We’ve managed to cram just about every feature that would be needed and ample resources into one low-cost quality-assured package.
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What is the most challenging aspect to offering one hosting plan? |
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Versatility. The hosting community is bombarded with choices and plans and resource limits so it can be quite a challenge to stay on top of customer demands. That’s why we believe in not only offering enough to meet demand now, but we want the customer that their hosting plan will be sufficient in years to come.
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What is it that makes Powweb.com a competitive company in the Budget Hosting marketplace? |
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PowWeb has a large loyal customer base and a growing community forum. Our customers are considered family and they believe in what PowWeb offers as a product. Our goal is to draw as closely as possible the client-company relationship as we know it improves overall customer satisfaction and hear first hand testimonial of our services.
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What new features have Powweb.com added for its customers in the past year? |
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PowWeb has more than doubled it’s disk space to 5GB (5,000MB) and bandwidth to 10GB/day! PowWeb has also fully implemented redundant load-balancing technology which ensures great performance network wide and increased uptime.
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What would you say is Powweb.com #1 asset to its customer base? |
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The free superior technical support!
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Where do you see Powweb.com and the web hosting industry in three years? |
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In the next few years, I imagine the hosting market will continue to readily increase and of course competition will sky rocket as well. There is no doubt that PowWeb will maintain its place as number 1 in the market and will certainly be an example to those trying to catch up!
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Do you have technicians present 24/7 or 9-5 M-F? |
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Email support is available 24/7 and phone support is available Mon-Fri 6am -8pm PDT and Sat-Sun 10am-5pm PDT. PowWeb also offers a 27/4 live chat room access.
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What is your average turn-around time on a support ticket? |
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Average turn-around time goal is 24 hours but is usually half that.
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Do you charge your clients for support? If so, please explain. |
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There is no charge for customer support.
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Do you offer a money back guarantee? |
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PowWeb offers a full 30 day money-back guarantee.
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Thank you! |
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