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Company Name: uplinkearth.com
Year Established:
Moneyback Guarantee: No
SLA: No
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Tel: 1-800-745-3043
Email: sales@uplinkearth.com
Website: http://www.uplinkearth.com
Address: 265 Davidson Avenue
Somerset, NJ, 08873, United States of America
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uplinkearth Web Host Interview
 
What is your name and position with unlinkearth?
Michael Yablonowitz, President/CEO of uplinkearth.
 
Tell our readers about uplinkearth and the companies history?
uplinkearth is a new-media marketing firm providing a full range of solutions and services to Fortune 100 companies, Government Agencies and thousands of small businesses in more than 50 countries. uplinkearth provides, web site design, Win 2003 hosting and internet marketing solutions. By providing all these services in a “one-stop shop” environment, uplinkearth makes it possible for it’s clients to outsource all of their Internet needs and still have a single point of contact to manage their services. uplinkearth is a privately held New Jersey based Company.
uplinkearth offers a range of virtual hosting plans designed with the developer in mind. All virtual plans include scripting support in today’s most powerful and popular languages and provide an unlimited number of DSNs to allow the developer a wide range of creative choices to develop a dynamic web site. At uplinkearth these scripting languages are available in the virtual web hosting plans: ASP, ASP.NET*, PHP*, Perl*, Cold Fusion 5 and Cold Fusion MX. To provide these languages database connectivity be either a DSN or DSN-less connection uplinkearth supports MS Access 2000, mySQL and Microsoft SQL 2000 databases. Through the use of our DSN manager users can manage create and manage their Access DSN connections right from their user control panel.
 
What is it that makes uplinkearth a competitive company in the hosting industry?
There are a few key factors that allow uplinkearth to stand ahead of the crowd:

1. Customer Service
Customer Service is the number one key to success in this industry. Customer satisfaction is the key to reducing churn and turning customers into long time loyal clients, a major strength of uplinkearth.

Commitment to technical innovation and change
We evaluate new technologies both while they are still in the beta stage and after they are released to market so we can take advantage of new technologies quickly. New technologies such as Cold Fusion MX, ASP.NET and Windows 2003 .NET server are evaluated and made available to our clients as quickly as possible without disrupting current customers sites. As with any new technology it must be evaluated, tested, integrated and our sales and support staff trained in the new technology to aid our customers in leveraging the new technologies to their benefit.

2. Aggressive Pricing
Our pricing is extremely aggressive. We keep pricing low by keeping our overhead down as much as possible without compromising customer services.

3. Award - winning technical support
Our award winning technical support is extremely responsive and knowledgeable. The most prevalent feedback we get from our customers is how much better our technical support is that any other host they have been with. We make sure our customer support staff is knowledgeable, professional and courteous to every customers need. In addition to normal technical support we provide basic programming assistance, including looking into the customers web site code to suggest solutions to problems and increase performance.
 
How has uplinkearth done in light of the recent economic conditions?
uplinkearth has experienced positive growth.
 
Where do you see uplinkearth and the web hosting industry in 2-5 years?
uplinkearth will be providing its clients not only a single point to outsource all their web based needs, but through strategic partnerships will be a full featured resource portal for them for many of their day to day business needs.

As for the industry on a whole, There has been and will continue to be a consolidation in the marketplace as the weaker players are either absorbed by the larger players or fail due to poor management and ineffective marketing. Strong new account growth continues to accelerate as more and more small to medium businesses are looking to build or maintain a web presence without large capital outlays. These changes have been beneficial to the well-managed and fast growing medium sized web hosts, such as uplinkearth.

In the years ahead web hosts will find that to stay viable, and better yet profitable, in a market place that is growing ever more competitive that they must not only offer fully featured plans, good connectivity and reliability but also be willing and able to respond to the diverse queries from their customers.

Fast, competent customer service and innovation are what will differentiate the winners from the losers in this arena. The web host of tomorrow is the company that not only aggressively acquires new customers, but keeps them. To reach this goal the web host must provide their customers with innovative new products and services by staying abreast of not only new technology but the ever changing demands of the SME market.

To sum it up over the next five years we will continue to see consolidation in the web hosting market as companies who fail to innovate fall victim to high churn rates and either fall by the wayside or get snatched up by the bigger fish. In the end the proactive, innovative and customer responsive hosts, like uplinkearth, will be the winning players in this market place.
 
How many customers do you currently host?
uplinkearth host approximately 12,000 domains.
 
Do you offer 24/7 support?
Yes
 
Do you have technicians present 24/7 of 9-5 M-F?
Technical support is available 24/7/365 via our secure online support ticket system. Additionally support is available at out toll free number 8:00 AM – 7:00 PM ET M-F and 10 AM – 6 PM Saturdays.
 
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