| Editor's Review |
| Host Introduction |
Aplus.net is a leader in the web hosting industry. We have over fifteen years of experience in technological solutions and expertise in shared hosting and domain name registration. MarketJuice supports several platforms and provides 24/7/365 support for all of our hosting packages. |
|
Aplus.net is constantly expanding products and services to include business-minded solutions for the small to medium-sized companies that rely on us for their online needs. We offer all of the key elements that business owners need to make a splash in an online world, including web sites, email service, web hosting, domain name registration and maintenance of all of those elements. |
| Sales Review |
Grade: A |
| What we like: |
Aplus.Net provides potential customers with the three big contact methods.
#1 Live Chat
#2 Toll FREE Phone
#3 Email
When testing all three, we received a professional sales associate who was fast in responding to our questions and provided us with all information requested. Aplus.Net also offers a unique call back service, simply enter your phone number and their sales team will call you.
Aplus.Net doesn’t stop there and wants to ensure business are provided with the very best tools in making hosting buying decisions. This is where Ask Jeff comes in (askjeff@aplus.net). Jeff is Aplus.Net’s online business adviser and available to provide your company with free web hosting consultancy services. |
| What needs improvement: |
We did not notice any tools that weren't made available. |
| Support Review |
Grade: A |
| What we like: |
Aplus.Net support when tested exceeded our expectations (10/10).
We were met with fast response times and all methods of contact, professional technicians who responded and resolved a multitude of issues submitted.
Aplus.Net takes great pride to ensure its customers are provided with the very best in support. |
| What needs improvement: |
None at this time. |
| Plans / Features Review |
Grade: A |
| What we like: |
From shared to dedicated, Aplus.Net provides all the tools to ensure your small-medium-large business can grow with the one company.
Their multi level service options provide customers with excellent entry level solutions all the way up to enterprise grade solutions. |
| What needs improvement: |
Virtual |
| Usability Review |
Grade: A |
| What we like: |
The Aplus.Net website is one of the better site designs we've reviewed.
You can locate all the information, services and tools you need to make an informed buying decision. |
| What needs improvement: |
We love the new design, keep up the great work! |
| Conclusion |
Grade: A |
| Aplus.net focuses on customers who demand 99.9% uptime, quality support, quick response times, and wouldn’t settle for just so-so service. We want clients who know that they deserve the best, most reliable hosting provider. |
| |
| Sales Review |
|
|
| Support Review |
| Ticket Support |
Yes
|
| 24 x 7 ? |
Yes
|
| Response Time (Initial Acknowledgement)
|
Excellent
|
| Response Time (Issue Resolved)
|
Excellent
|
| |
| Email Support |
Yes
|
| 24 x 7 ? |
Yes
|
| Response Time (Initial Acknowledgement)
|
Excellent
|
| Response Time (Issue Resolved)
|
Excellent
|
| |
| Live Chat Support |
Yes
|
| 24 x 7 ? |
Yes
|
| Response Time (Initial Acknowledgement)
|
Excellent
|
| Response Time (Issue Resolved)
|
Excellent
|
| |
| Phone Support |
Yes
|
| 24 x 7 ? |
Yes
|
| Response Time (Initial Acknowledgement)
|
Excellent
|
| Response Time (Issue Resolved)
|
Excellent
|
| |
| SLA |
| Does Host have an SLA? |
Yes
|
| If yes, what percentage is the SLA? |
99.9%
|
| Hyperlink to SLA |
http://www.aplus.net/sup_legal.html
|
| |
|