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  Codero Report Card Contact Information Report Card Grade
  
 Tel: 866-226-3376
Email: marketing@codero.com
Website: http://www.codero.com
Address: 8735 Rosehill Rd., Suite 400
Lenexa, Kansas, 66215, United States of America

Blog:    www.codero.com/blog
News:   www.codero.com/news
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Support A
Sales A
Plans / Features A
Usability A
Final Grade A

How We Test Hosts
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Editor's Review
Host Introduction Codero is a dedicated and managed hosting company focused on the real needs of today's small- and mid-sized businesses. We believe in supporting robust websites, storefronts and online communities that will grow and adapt with you.
Codero stands for building a better Web experience—faster, safer, smarter, and more varied than ever. We aim not only to improve the way you communicate and transact, but also partnering with you every step of the way to discover and enjoy the possibilities of the Web. Ultimately, we are the sum of our parts:

* Experience-Plus A staff with decades of experience and some of the brightest new minds in the business, we've combined expertise in development, security, support, and much more.
* Solution-Oriented Complete infrastructure to support the technology your business needs to succeed for eCommerce, publishing, messaging, Web design, administration, network configuration and just about any other hosting scenario.
* Support Listening, learn
Codero offers advanced email, eCommerce, security and networking solutions. This includes a full line of high–performance Windows® and Linux servers as well as EVault Backup, Pinnacle Shopping Cart, and more.
Sales Review Grade: A
Support Review Grade: A
Plans / Features Review Grade: A
Usability Review Grade: A
Conclusion Grade: A
All Codero products are backed by secure data centers, live 24/7/365 U.S.-based support and a seasoned staff with international experience in the hosting business for over 15 years.
 
Sales Review
Does Host have an Money Back Guarantee?
Ticket Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Excellent
Response Time (Issue Resolved) Excellent
 
Email Sales No
 
Live Chat Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Excellent
Response Time (Issue Resolved) Excellent
 
Phone Sales Yes
24 x 7 ? Yes
Toll-Free Yes
Response Time (Initial Acknowledgement) Excellent
Response Time (Issue Resolved) Excellent
 
Sales Contact Details
Sales Telephone 877.999.2750
Sales Email lennyh@codero.com
Main URL http://www.codero.com
 
Billing Details
Payment Methods






Account Activation Period 1 day or less
Order Verification Documents Required Yes
 
Money Back Guarantee
No
 
Support Review
Ticket Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Excellent
Response Time (Issue Resolved) Excellent
 
Email Support No
 
Live Chat Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Excellent
Response Time (Issue Resolved) Excellent
 
Phone Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Excellent
Response Time (Issue Resolved) Excellent
 
SLA
Does Host have an SLA? Yes
If yes, what percentage is the SLA? 99.9%
Hyperlink to SLA http://www.codero.com/uptime-guarantee/
 
Consumer Reviews
Title Comments Reviewed by URL Sales Support Plans Usability Submitted
AWESOME!!! I've never had a relationship with a hosting company before Codero. They have treated me like a valued customer: They assigned a customer rep to watch my account and HE KNOWS MY NAME! He calls me when there are problems, not the other way around. They are very flexible and understanding. I had a payment deadline extended by a week due to some problems with my business. They didn't shut my server down, but simply gave me more time to pay it. Their support goes beyond their scope to help often (can''t ask anyone to do too much when you don''t pay for managed hosting). I can't recommend another company for dedicated servers. In the 6 years I've been fighting with server companies: the past year and a half has been a breath of fresh air! Jonathan Yarbor http://blazed-designs.com A A B A 8/8/2011 9:19:43 PM