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  AptHost Communications Inc. Report Card Contact Information Report Card Grade
  
 Tel: 1-800-903-0648
Email: sales@apthost.com
Website: http://www.apthost.com
Address: 800 Fifth Avenue, Suite 4100
Seattle, WA, 98104, United States of America
Support A
Sales A
Plans / Features A
Usability A
Final Grade A

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Editor's Review
Host Introduction AptHost Communications Inc. is a quality Internet solution provider delivering web hosting products for Web developers, IT managers and business owners worldwide. Their hosting portfolio extends to highly reliable, fast and affordable web hosting solutions to customers located all over the world.

AptHost understands customers demands and delivers a full suite of hosting services backed by Level 3 support technicians 24/7 via live chat, phone and email.
We offer FFmpeg Hosting which allows for individuals to have their own youtube-like website. Along with this we offer a free lifetime domain on several hosting plans, along with a free site-builder and website transfer service.
Sales Review Grade: A
What we like: Accessibility and fast responses. The AptHost sales team does an excellent job at providing all the tools needed to make an informed buying decision.
What needs improvement: None at this time.
Support Review Grade: A
What we like: High level technicians available 24/7. We received good resolution results towards all issues submitted.
What needs improvement: Being able to utilize the live chat option for all levels of support, currently only basic level 1 support issues are accepted.
Plans / Features Review Grade: A
What we like: Feature rich applications included with each of the hosting solutions.

One in particular is the specialized services included to support FFmpeg, a video converter that allows you to stream all content through your website.
What needs improvement: None at this time.
Usability Review Grade: A
What we like: The AptHost website is stacked with a great deal of information and details pertaining to each of the services provided. We particular enjoyed how easy it was to locate and navigate the website.
What needs improvement: None at this time.
Conclusion Grade: A
AptHost is confident their high powered hosting solutions, backed by their excellent customer service and innovative partner program, will lead your business forward in this emerging global economy.

Apthost is committed to providing an excellent service at a fair price while maintaining high standards of integrity. Believing in this model allows Apthost to uphold these values and be such a competitive business partner.
 
Sales Review
Does Host have an Money Back Guarantee?
Ticket Sales Yes
24 x 7 ? No. Only from 6am to 7pm
Response Time (Initial Acknowledgement) Satisfactory
Response Time (Issue Resolved) Satisfactory
 
Email Sales Yes
24 x 7 ? No. Only from 6am to 7pm
Response Time (Initial Acknowledgement) Satisfactory
Response Time (Issue Resolved) Satisfactory
 
Live Chat Sales Yes
24 x 7 ? No. Only from 6am to 7pm
Response Time (Initial Acknowledgement) Satisfactory
Response Time (Issue Resolved) Satisfactory
 
Phone Sales Yes
24 x 7 ? No. Only from 6am to 7pm
Toll-Free Yes
Response Time (Initial Acknowledgement) Satisfactory
Response Time (Issue Resolved) Satisfactory
 
Sales Contact Details
Sales Telephone 1-800-459-0286
Sales Email sales@apthost.com
Main URL http://www.apthost.com
 
Billing Details
Payment Methods






Account Activation Period Instant
Order Verification Documents Required No
 
Money Back Guarantee
Yes
If yes, how many days? 45 days
Hyperlink to Terms and Conditions http://www.apthost.com/terms-of-service/#5
 
Support Review
Ticket Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Satisfactory
Response Time (Issue Resolved) Satisfactory
 
Email Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Satisfactory
Response Time (Issue Resolved) Satisfactory
 
Live Chat Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Satisfactory
Response Time (Issue Resolved) Satisfactory
 
Phone Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Satisfactory
Response Time (Issue Resolved) Satisfactory
 
SLA
Does Host have an SLA? Yes
If yes, what percentage is the SLA? 99.9%
Hyperlink to SLA http://www.apthost.com/uptime-sla/
 
Consumer Reviews
No Reviews Available