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  Codero Report Card Contact Information Report Card Grade
  
Tel: 866-226-3376
Email: marketing@codero.com
Website: http://www.codero.com
Address: 101 Westlake Dr.
Austin, Texas, 78746, United States of America


Blog:    www.codero.com/blog
News:   www.codero.com/news
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Support A
Sales A
Plans / Features A
Usability A
Final Grade A

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Editor's Review
Host Introduction Codero Hosting delivers world-class dedicated hosting, managed hosting, cloud computing and hybrid hosting solutions on-demand for businesses of all sizes worldwide. Codero integrates innovative industry-leading, fully automated IT hosting solutions with all customer service delivered by a seasoned and highly technical US-based team. This allows companies to confidently outsource their IT hosting needs while empowering them with complete control over their IT environment.
Codero offers hosting from its SSAE 16 (SAS 70) Type II data centers located across the US. An industry innovator, Codero has the only customer loyalty Rewards Program of any major industry player, as well as the most attractive, and rewarding affiliate, channel, referral, and reseller programs in the industry. Codero is backed by growth private equity firm Catalyst Investors.
Codero offers advanced email, eCommerce, security and networking solutions. This includes a full line of high–performance Windows® and Linux servers as well as EVault Backup, Pinnacle Shopping Cart, and more.
Sales Review Grade: A
Support Review Grade: A
Plans / Features Review Grade: A
Usability Review Grade: A
Conclusion Grade: A
All Codero products are backed by secure data centers, live 24/7/365 U.S.-based support and a seasoned staff with international experience in the hosting business for over 15 years.
 
Sales Review
Does Host have an Money Back Guarantee?
Ticket Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Excellent
Response Time (Issue Resolved) Excellent
 
Email Sales No
 
Live Chat Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Excellent
Response Time (Issue Resolved) Excellent
 
Phone Sales Yes
24 x 7 ? Yes
Toll-Free Yes
Response Time (Initial Acknowledgement) Excellent
Response Time (Issue Resolved) Excellent
 
Sales Contact Details
Sales Telephone 877.999.2750
Sales Email lennyh@codero.com
Main URL http://www.codero.com
 
Billing Details
Payment Methods






Account Activation Period 1 day or less
Order Verification Documents Required Yes
 
Money Back Guarantee
No
 
Support Review
Ticket Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Excellent
Response Time (Issue Resolved) Excellent
 
Email Support No
 
Live Chat Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Excellent
Response Time (Issue Resolved) Excellent
 
Phone Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Excellent
Response Time (Issue Resolved) Excellent
 
SLA
Does Host have an SLA? Yes
If yes, what percentage is the SLA? 99.9%
Hyperlink to SLA http://www.codero.com/uptime-guarantee/
 
Consumer Reviews
Title Comments Reviewed by URL Sales Support Plans Usability Submitted
AWESOME!!! I've never had a relationship with a hosting company before Codero. They have treated me like a valued customer: They assigned a customer rep to watch my account and HE KNOWS MY NAME! He calls me when there are problems, not the other way around. They are very flexible and understanding. I had a payment deadline extended by a week due to some problems with my business. They didn't shut my server down, but simply gave me more time to pay it. Their support goes beyond their scope to help often (can''t ask anyone to do too much when you don''t pay for managed hosting). I can't recommend another company for dedicated servers. In the 6 years I've been fighting with server companies: the past year and a half has been a breath of fresh air! Jonathan Yarbor http://blazed-designs.com A A B A 8/8/2011 9:19:43 PM