| Response Time (Initial Acknowledgement)
|
Good
|
| Response Time (Issue Resolved)
|
Good
|
| Response Time (Initial Acknowledgement)
|
Good
|
| Response Time (Issue Resolved)
|
Good
|
| Response Time (Initial Acknowledgement)
|
Good
|
| Response Time (Issue Resolved)
|
Good
|
| If yes, what percentage is the SLA? |
99.8%
|
| Hyperlink to SLA |
http://www.connexhosting.com/terms.html
|