| Editor's Review |
| Host Introduction |
DWHS is an American corporation with headquarters in Los Angeles, California and Seattle, Washington that were established in 1998. They had great success with the internet boom, survived the bust and are still here 13 years later serving customers.
The majority of their servers are hosted in a premium data center in Downtown L.A. were there is a full 2000 Mps supplying their data center. The data center has connections to many different internet backbones so when problems occur, traffic rerouting is automatic, thereby ensuring the integrity of the network and continued access for their high-speed servers. To you this means a great SLA percentage of 99.9%.
Green web hosting is also part of the DWHS philosophy. Their new servers use recycled parts and a third less energy than before. They offer generous amounts of domains with web hosting, reseller, and dedicated plans. They also have a SEO marketing assistance program to help websites reach their full potential.
DWHS's mission statement is this "It is our ongoing mission to give your website the best performance possible." |
| Sales Review |
Grade: A |
| Support Review |
Grade: A |
| What we like: |
The support they offer is 24/7 365 days a year ticket, chat and phone. A lot of companies offer this but is there actually anyone there? Well at DWHS there is. Submitted tickets and emails were met with fast responses and good results. |
| What needs improvement: |
None at this time. |
| Plans / Features Review |
Grade: A |
| What we like: |
They offer a full range of shared web hosting plans, reseller hosting plans and dedicated servers.Their easy to use interface "CPANEL" has free website tools that will help your website's online presence be the best it can be. They also have over 200 script installers, including Joomla, Drupal, Forums, Video Tube Sites, FAQ, Wiki, Shopping Carts, Social Networks, Guest books, Blogs, all with just one click.
Another feature we liked here at Findmyhost is the "You can always change your mind later" policy. All plans can be upgraded or downgraded at anytime for no extra charge. |
| What needs improvement: |
VPS is conspicuously missing from their otherwise great lineup. |
| Usability Review |
Grade: A |
| What we like: |
They have an easy to use website builder with over 800 templates. After a little practice you could build a new website in just minutes. They also include scripts for more complex websites available with one click. |
| What needs improvement: |
None at this time |
| Conclusion |
Grade: A |
| They want to help the process for websites to be painless. From your customers enjoying your website to you creating it they want it to be the best experience available. They have the experience, tools and network to deliver. |
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| Sales Review |
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| Support Review |
| Ticket Support |
Yes
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| 24 x 7 ? |
Yes
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| Response Time (Initial Acknowledgement)
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Good response time
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| Response Time (Issue Resolved)
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Good response time
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| Email Support |
Yes
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| 24 x 7 ? |
Yes
|
| Response Time (Initial Acknowledgement)
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Good response time
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| Response Time (Issue Resolved)
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Good response time
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| Live Chat Support |
Yes
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| 24 x 7 ? |
Yes
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| Response Time (Initial Acknowledgement)
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Good response time
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| Response Time (Issue Resolved)
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Good response time
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| Phone Support |
Yes
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| 24 x 7 ? |
Yes
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| Response Time (Initial Acknowledgement)
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Good response time
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| Response Time (Issue Resolved)
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Good response time
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| SLA |
| Does Host have an SLA? |
Yes
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| If yes, what percentage is the SLA? |
99.9%
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| Hyperlink to SLA |
http://www.dwhs.net/policies.htm
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