| Editor's Review |
| Host Introduction |
GalaxyVisions delivers comprehensive Dedicated and Collocation services using both established and emerging technologies. With GalaxyVisions Managed Dedicated server solutions, you not only get the benefits of a dedicated server solution but they will also configure and maintain your server for optimal performance and reliability!
The business solutions are provided over secure, high-performance state-of-the-art, fiber based gigabit network, not to mention 24/7 professionally staffed datacenter technicians who are there to assist your business prosper. |
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GalaxyVisions delivers comprehensive Dedicated and Collocation services using both established and emerging technologies. With GalaxyVisions Managed Dedicated server solutions, you not only get the benefits of a dedicated server solution but we will also configure and maintain your server for optimal performance and reliability!
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| Sales Review |
Grade: A |
| What we like: |
GalaxyVisions customer care department is available 24/7 via live chat, email or toll-free phone.
They are extremely pleasant to work with and the assistance provided is quick, knowledgeable and trustworthy. |
| What needs improvement: |
The live chat operator took a while to connect. |
| Support Review |
Grade: A |
| What we like: |
24/7 Support provided via their robust ticketing system and Toll-Free Phone.
We found submitting a ticket first, with a follow up phone call is best suited to ensure issues are resolved quickly and effectively. |
| What needs improvement: |
A live chat support option would be great option to add when following up with tickets. |
| Plans / Features Review |
Grade: A |
| What we like: |
GalaxyVisions provides robust Shared, VPS, Co-Location, Reseller and Dedicated hosting services.
Shared Hosting - Specializing in Linux cPanel Hosting - all the features you'll need at a minimal cost.
VPS - Managed Solutions - take your pick from Linux or Windows options both in 32 or 64 bit.
Dedicated Servers - Linux specialist with cPanel & Fantastico included.
Co-Location - Flexibility to grow your on-line business, with 1U, 2U & 4U options available within state of the art datacenter. |
| What needs improvement: |
None at this time. |
| Usability Review |
Grade: A |
| What we like: |
Having quick access (top right corner) to the live chat feature was helpful.
Each solution offered spotlights their best package on the homepage, although don't let this fool you GalaxyVisions provides multiple offers per service (click the left nav. bar links) for more details. |
| What needs improvement: |
None at this time. |
| Conclusion |
Grade: A |
| Galaxy Visions mission is to provide companies of all sizes unparalleled web host services. By offering its clients secure, powerful and easy-to-use technologies. Their team of dedicated professionals, specializing in managed hosting solutions, software development, website design, website marketing, database integration and programming, and e-commerce solutions can offer you the service and support that you need to make your online experience an enjoyable one. |
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| Sales Review |
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| Support Review |
| Ticket Support |
Yes
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| 24 x 7 ? |
Yes
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| Response Time (Initial Acknowledgement)
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Excellent
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| Response Time (Issue Resolved)
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Excellent
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| Email Support |
Yes
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| 24 x 7 ? |
Yes
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| Response Time (Initial Acknowledgement)
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Excellent
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| Response Time (Issue Resolved)
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Excellent
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| Live Chat Support |
No
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| Phone Support |
Yes
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| 24 x 7 ? |
Yes
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| Response Time (Initial Acknowledgement)
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Excellent
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| Response Time (Issue Resolved)
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Excellent
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| SLA |
| Does Host have an SLA? |
Yes
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| If yes, what percentage is the SLA? |
99.99%
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| Hyperlink to SLA |
http://www.galaxyvisions.com/sla.php
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