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  IX Web Hosting Report Card Contact Information Report Card Grade
  
 Tel: 1-800-385-0450
Email: sales@ixwebhosting.com
Website: http://www.ixwebhosting.com
Address: 247 Mitch Land
Hopkinsville, KY, 42240, United States of America
Support
Sales
Plans / Features
Usability
Final Grade

How We Test Hosts
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Sales Review
Does Host have an Money Back Guarantee?
Ticket Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Good
Response Time (Issue Resolved) Good
 
Email Sales No
 
Live Chat Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Good
Response Time (Issue Resolved) Good
 
Phone Sales Yes
24 x 7 ? Yes
Toll-Free Yes
Response Time (Initial Acknowledgement) Good
Response Time (Issue Resolved) Good
 
Sales Contact Details
Sales Telephone 1-800-385-0450
Sales Email sales@ixwebhosting.com
Main URL http://www.ixwebhosting.com
 
Billing Details
Payment Methods






Account Activation Period 1 day or less
Order Verification Documents Required No
 
Money Back Guarantee
Yes
If yes, how many days? 30 days
Hyperlink to Terms and Conditions http://www.ixwebhosting.com/index.php/v2/pages.tos#q1
 
Support Review
Ticket Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Good
Response Time (Issue Resolved) Good
 
Email Support No
 
Live Chat Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Good
Response Time (Issue Resolved) Good
 
Phone Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Good
Response Time (Issue Resolved) Good
 
SLA
Does Host have an SLA? Yes
If yes, what percentage is the SLA? 99.9%
Hyperlink to SLA http://www.ixwebhosting.com/index.php/v2/pages.tos#q2
 
Consumer Reviews
Title Comments Reviewed by URL Sales Support Plans Usability Submitted
several critical issues All my sites were hacked and none of my backups are available, email is very slow and have almost no features, the site builder is awkward and designers refuse to use it. Nancy Kirkpatrick http://www.icucreate.com A D C D 2/13/2010 9:00:07 AM