| Editor's Review |
| Host Introduction |
Just Host are a first class shared hosting provider, who supply you with all the tools you need to create your own website from scratch. Whether you want a blog, e-commerce, discussion boards or images, Just Host provides you with your own cPanel account to design your site in exactly the way you want, which makes hosting your website with Just Host the obvious choice. |
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Just Host offers 750 GB disk space, 10 TB bandwidth, unlimited email accounts and free domains. We are dedicated to providing our customers with the most reliable web hosting service possible and guarantee affordable price plans, secure servers, first class 24/7 technical support and a wide range of features including PHP, MySQL and RoR. |
| Sales Review |
Grade: A |
| What we like: |
With headquarters in the UK and datacenters located in the US, Just Host has established an excellent base to cater towards a worldwide clientele.
Not too often seen, we were impressed with how Just Host caters to clientele across the world. When conducting our first review from a US test server we were presented with hosting plans in US currency and a US Toll-Free phone number to reach sales/support.
The second test from our UK test server presented a totally different look, with all pricing and phone numbers reflecting the UK clientele.
By making these subtle changes, it made it easier for us to reach out to Just Host with our pre-sales questions. |
| What needs improvement: |
sales@ email instead of support@ (which doubles up as both) would be nice to see along with an online submit form. |
| Support Review |
Grade: A |
| What we like: |
It was nice to see each support issues handled by an actual person and not an auto-response or pre-defined reply.
The support queries we made were responded quickly and resolved within a timely fashion. |
| What needs improvement: |
None at this time. |
| Plans / Features Review |
Grade: A |
| What we like: |
UNLIMITED everything.....well almost! The shared hosting plan truly tries to cater to everyone.
The list of features is extensive and allows most web users to attain all their website goals under the one plan. |
| What needs improvement: |
None at this time. |
| Usability Review |
Grade: A |
| What we like: |
You can't get much easier to find what your looking for at the Just Host website. Very clean, slick and professional company/site. |
| What needs improvement: |
None at this time. |
| Conclusion |
Grade: A |
| Just Host are focused on providing customers with the most simple way to host their sites. Our market is both personal and business users alike. |
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| Sales Review |
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| Support Review |
| Ticket Support |
Yes
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| 24 x 7 ? |
Yes
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| Response Time (Initial Acknowledgement)
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Excellent
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| Response Time (Issue Resolved)
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Excellent
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| Email Support |
Yes
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| 24 x 7 ? |
Yes
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| Response Time (Initial Acknowledgement)
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Excellent
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| Response Time (Issue Resolved)
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Excellent
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| Live Chat Support |
Yes
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| 24 x 7 ? |
Yes
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| Response Time (Initial Acknowledgement)
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Excellent
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| Response Time (Issue Resolved)
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Excellent
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| Phone Support |
Yes
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| 24 x 7 ? |
Yes
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| Response Time (Initial Acknowledgement)
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Excellent
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| Response Time (Issue Resolved)
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Excellent
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| SLA |
| Does Host have an SLA? |
Yes
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| If yes, what percentage is the SLA? |
99.9%
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| Hyperlink to SLA |
http://www.justhost.com/terms-and-conditions
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