| Editor's Review |
| Host Introduction |
NaviSite is a leading provider of managed dedicated hosting and virtual dedicated hosting. NaviSite is also a leading provider to the larger enterprise and offers application hosting and management solutions. Customers depend on NaviSite for managed application services, application development, implementation and management on its web infrastructure platforms in 17 state-of-the art data centers supported by more than 700 professionals. NaviSite provides customized and scalable solutions leveraging its broad range of application development capabilities, packaged software implementation expertise, deep portfolio of best in class technologies and a full suite of web-hosting and internet infrastructure options. |
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Enterprise class hardware, infrastructure and support for the small and medium sized business.
All servers come with features to enable reliability, performance and security as standard and no optional. Features like two hard drives with RAID, SAN storage, Anti-Virus, 100Mbps ports, and Intel 5000 series CPUs are included at no additional charge. |
| Sales Review |
Grade: A |
| What we like: |
Locating a quality server provider can sometimes be difficult, we found NaviSite finds a way to make a complex business decision easy.
Their knowledgeable sales staff are the key! They can co-ordinate your business needs into optimal solutions that successfully deliver.
Toll-Free Phone, Live Chat, Email, pick your weapon of choice and you'll be surprised at how easy it is to work with NaviSite. |
| What needs improvement: |
None at all, all options provided will meet any customers needs. |
| Support Review |
Grade: A |
| What we like: |
NaviSite wants to ensure the server experience is met with total satisfaction.
On all servers deployed they include RAID, Monitoring and Management, OS Patching and Anti-Virus software.
A team of highly qualified (in both Linux and Windows) technicians are available 24/7 to assist. We utilized the Toll-Free Phone and Ticket System and were rather surprised at how fast responses were.
Even in weird hours of the night, we did not encounter any problems reaching a technician. |
| What needs improvement: |
Live Chat Support, even if its for a follow up on a ticket submitted would be a nice feature to have available. |
| Plans / Features Review |
Grade: A |
| Usability Review |
Grade: A |
| What we like: |
If you land on the main dedicated server website (DedicatedHosting.NaviSite.com) you will notice its very well designed and mapped out.
We had no problems viewing the server configurations available and what was included. |
| What needs improvement: |
There is a distinct difference between the corporate website www.navisite.com and dedicatedhosting.navisite.com, although its not made clear on both.
The corporate website (www.navisite.com) seems to differ from the dedicated server website (dedicatedhosting.navisite.com), seems rather confusing. |
| Conclusion |
Grade: A |
Managed Dedicated Hosting and Applications. Businesses of all sizes - Small to Large.
ISVs, VARs and Managed Service Providers. |
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| Sales Review |
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| Support Review |
| Ticket Support |
Yes
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| 24 x 7 ? |
Yes
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| Response Time (Initial Acknowledgement)
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Excellent
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| Response Time (Issue Resolved)
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Excellent
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| Email Support |
Yes
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| 24 x 7 ? |
Yes
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| Response Time (Initial Acknowledgement)
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Excellent
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| Response Time (Issue Resolved)
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Excellent
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| Live Chat Support |
Yes
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| 24 x 7 ? |
Yes
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| Response Time (Initial Acknowledgement)
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Excellent
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| Response Time (Issue Resolved)
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Excellent
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| Phone Support |
Yes
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| 24 x 7 ? |
Yes
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| Response Time (Initial Acknowledgement)
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Excellent
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| Response Time (Issue Resolved)
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Excellent
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| SLA |
| Does Host have an SLA? |
Yes
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| If yes, what percentage is the SLA? |
100%
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| Hyperlink to SLA |
https://dedicatedhosting.navisite.com/legal/clickMaster
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