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  Newtek Web Hosting Report Card Contact Information Report Card Grade
  
 Tel: 1-877-323-4678
Email: sales@newtekwebhosting.com
Website: http://www.NewtekWebHosting.com
Address: 1125 W. Pinnacle Peak Road,, Suite 103
Phoenix, AZ, 85027, United States of America

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Support A
Sales B
Plans / Features A
Usability A
Final Grade A

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Consumer Review Information
 
Web Host Account : Newtek Web Hosting
 
Consumer Information
Review Title : Simply terrible.
Customer Name : Matt
URL of your website hosted by Newtek Web Hosting   http://supergeniusmedia.com
Status : Previously Hosted
Email Address : mattbayuk@hotmail.com
 
Consumer Grade
Sales : F
Support : F
Plans / Features : C
Usability : F
 
Comments :
A simply awful experience. We have been loyal customers of CrystalTech/Newtek for 10+ years... recommending their services to any client or colleague looking for hosting, but no more.

We received an email from them telling us that our account had been deleted. The issue was that our billing had changed, but they had not received an update... so after X days, the account was deleted. According to CrystalTech/Newtek, advance notice emails were sent to alert us of this, but none of these were received. We checked our logs of all emails sent to and from CrystalTech/Newtek support, and no advance notices were found. They did, however, have no problem with their cancellation email. We explained this fact to them, and their response was to offer to restore our account for the low price of $120. This was unacceptable. We spoke with several representatives over the course of a few weeks to resolve the issue, escalating it up the chain, but they continued to demand the $120 "restore" fee.

 
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