Response Time (Initial Acknowledgement)
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Initial response time was good.
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Response Time (Issue Resolved)
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Issue was addressed quickly.
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Response Time (Initial Acknowledgement)
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Initial response time was good.
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Response Time (Issue Resolved)
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Issue was addressed properly.
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If yes, what percentage is the SLA? |
99.99%
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Hyperlink to SLA |
https://sharktech.net/service-level-agreement.php
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