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Select a Web Host :
| Awards |
Reviews |
Metrics Report |
Interviews |
Hosting Plans |
Company Details
Company Name: SoftLayer Technologies, Inc.
Year Established: 2006
Moneyback Guarantee: No
SLA: Yes
Hosting Awards & Recognitions
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Contact Details
Tel: 1-866-398-7638
Email: sales@softlayer.com
Website:
http://www.softlayer.com
Address: 6400 International Parkway, Suite 2000
Plano, TX, 75093, United States of America
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Report Card
| Support |
A |
| Sales |
A |
| Plans / Features |
A |
| Usability |
A |
| Final Grade |
A |
| How do we test Web Hosts ? |
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| Editor's Review |
| Host Introduction |
SoftLayer owns three top-tier datacenter facilities, respectively in Dallas, Texas; Seattle, Washington; and Washington, DC. The company offers a variety of dedicated servers, colocation, and ancillary services for small, medium and large businesses on six continents. |
| Sales Review |
Grade: A |
| What we like: |
SoftLayer presents one of the most coherent and well-designed Web sites in the industry. Ordering a new server takes literally minutes and the customer portal makes adding new services and managing existing orders a breeze. Sales chat is readily available, 7 days a week. |
| What needs improvement: |
There’s nothing we could find on the surface that needs improvement. |
| Support Review |
Grade: A |
| What we like: |
Telephone support, email support, helpdesk support, interactive forums, automated support, and live chat support – there’s little more we’d like to see. The customer forums are also a great venue to interact with company staff. |
| What needs improvement: |
There’s nothing we could find on the surface that needs improvement. |
| Plans / Features Review |
Grade: A |
| What we like: |
SoftLayer offers such a wide selection of hosting solutions that it truly holds the position as a market leader, in both price and substance. Innovative products like Express Servers—setup in less than two hours maximum—provide important flexibility. The dual public-private network approach is a strong feature for managing fleets of servers. |
| What needs improvement: |
There’s nothing we could find on the surface that needs improvement. |
| Usability Review |
Grade: A |
| What we like: |
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| What needs improvement: |
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| Conclusion |
Grade: A |
| SoftLayer’s sales approach and hosting solutions build on the theme that SoftLayer has all its bases covered, and is a viable solutions provider to meet the needs of small, medium, large businesses alike. We had trouble finding any meaningful demerits on the surface for this review. |
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| Sales Review |
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| Support Review |
| Ticket Support |
Yes
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| 24 x 7 ? |
Yes
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| Response Time (Initial Acknowledgement)
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| Response Time (Issue Resolved)
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| Email Support |
Yes
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| 24 x 7 ? |
Yes
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| Response Time (Initial Acknowledgement)
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| Response Time (Issue Resolved)
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| Live Chat Support |
No
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| Phone Support |
Yes
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| 24 x 7 ? |
Yes
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| Response Time (Initial Acknowledgement)
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| Response Time (Issue Resolved)
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| SLA |
| Does Host have an SLA? |
Yes
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| If yes, what percentage is the SLA? |
99.9%
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| Hyperlink to SLA |
http://www.softlayer.com/sla.html
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| Consumer Reviews |
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No Reviews Available
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