| Editor's Review |
| Host Introduction |
Eleven data centers. Dallas, Houston, San Jose, Seattle and Washington D.C. that are all fully routed and are all connected by private 10G point-to-point connections. |
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Automated Services and Solutions, Industry-Leading Customer Portal and Open API, Secure Network-Within-a-Network Topology, Immediate Scalability and Integrated Geographical Diversity |
| Sales Review |
Grade: A |
| What we like: |
SoftLayer presents one of the most coherent and well-designed Web sites in the industry. Ordering a new server takes literally minutes and the customer portal makes adding new services and managing existing orders a breeze. Sales chat is readily available, 7 days a week. |
| What needs improvement: |
There’s nothing we could find on the surface that needs improvement. |
| Support Review |
Grade: A |
| What we like: |
Telephone support, email support, helpdesk support, interactive forums, automated support, and live chat support – there’s little more we’d like to see. The customer forums are also a great venue to interact with company staff. |
| What needs improvement: |
There’s nothing we could find on the surface that needs improvement. |
| Plans / Features Review |
Grade: A |
| What we like: |
SoftLayer offers such a wide selection of hosting solutions that it truly holds the position as a market leader, in both price and substance. Innovative products like Express Servers—setup in less than two hours maximum—provide important flexibility. The dual public-private network approach is a strong feature for managing fleets of servers. |
| What needs improvement: |
There’s nothing we could find on the surface that needs improvement. |
| Usability Review |
Grade: A |
| Conclusion |
Grade: A |
SoftLayer provides global, on-demand datacenter and hosting services from facilities across the U.S. We leverage best-in-class
connectivity and technology to innovate industry-leading, fully automated solutions that empower enterprises with complete
access, control, security, and scalability. With this insightful strategy and our peerless technical execution, we have created the
truly virtual datacenter—and made traditional hosting and managed/unmanaged services obsolete.
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| Sales Review |
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| Support Review |
| Ticket Support |
Yes
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| 24 x 7 ? |
Yes
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| Response Time (Initial Acknowledgement)
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Excellent
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| Response Time (Issue Resolved)
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Excellent
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| Email Support |
Yes
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| 24 x 7 ? |
Yes
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| Response Time (Initial Acknowledgement)
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Excellent
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| Response Time (Issue Resolved)
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Excellent
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| Live Chat Support |
No
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| Phone Support |
Yes
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| 24 x 7 ? |
Yes
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| Response Time (Initial Acknowledgement)
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Excellent
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| Response Time (Issue Resolved)
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Excellent
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| SLA |
| Does Host have an SLA? |
Yes
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| If yes, what percentage is the SLA? |
99.9%
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| Hyperlink to SLA |
http://www.softlayer.com/sla.html
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