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Select a Web Host :
| Awards |
Reviews |
Metrics Report |
Interviews |
Hosting Plans |
Company Details
Company Name: SuperbHosting.Net
Year Established:
Moneyback Guarantee: No
SLA: No
Hosting Awards & Recognitions
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Contact Details
Tel: 1-888-354-6128
Email: sales@SuperbHosting.net
Website:
http://www.superbhosting.net
Address: 700 West Pender St., Suite 1400
Vancouver, BC, V6C 1G8, Canada
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Report Card
| Support |
A |
| Sales |
B |
| Plans / Features |
A |
| Usability |
A |
| Final Grade |
A |
| How do we test Web Hosts ? |
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| Editor's Review |
| Host Introduction |
Based in Vancouver, Canada, SuperbHosting serves individuals and businesses in North America with shared hosting, dedicated servers, and colocation services. The company leases space in two datacenters, respectively in Seattle, Washington and McLean, Virginia. |
| Sales Review |
Grade: B |
| What we like: |
The company’s website provides a wide collection of details about each plan, including feature lists and value-added software. The company also offers toll-free telephone sales assistance and live-chat capabilities. |
| What needs improvement: |
The website isn’t very intuitive or especially aesthetically appealing. The company could do a lot to improve the look and flow of its site. |
| Support Review |
Grade: A |
| What we like: |
The real-time network status page is a strong asset, and the company’s “Network and Server Status and Statistics Center” seems well built and informative. The toll-free telephone support and well-organized contact page is of real value to businesses. We’re also very pleased to see a public wiki and documentation portal. |
| What needs improvement: |
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| Plans / Features Review |
Grade: A |
| What we like: |
Pricing seems to be in line with market averages, and novice users will enjoy the well-designed Universal plan, which starts at just $6.50 a month with a 30-day money back guarantee. The dedicated server plans are configured with a wide-range of users in mind. |
| What needs improvement: |
The Infinity Web hosting plan offers “unlimited traffic”, we advise that if your interested in this unlimited plan that you review the terms and conditions. |
| Usability Review |
Grade: A |
| What we like: |
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| What needs improvement: |
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| Conclusion |
Grade: A |
| SuperbHosting goes the extra mile in taking care of its customers. With its top-notch customer support department and strong reputation online, it presents itself is a great choice for businesses and individuals. Still, we are weary of the “unlimited” traffic on the Infinity plan, and we would like to see the company’s own Web site rebuilt so it is easier to navigate. |
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| Sales Review |
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| Support Review |
| Ticket Support |
Yes
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| 24 x 7 ? |
Yes
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| Response Time (Initial Acknowledgement)
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| Response Time (Issue Resolved)
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| Email Support |
No
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| Live Chat Support |
No
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| Phone Support |
Yes
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| 24 x 7 ? |
Yes
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| Response Time (Initial Acknowledgement)
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| Response Time (Issue Resolved)
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| SLA |
| Does Host have an SLA? |
Yes
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| If yes, what percentage is the SLA? |
100%
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| Hyperlink to SLA |
http://nsssc.superb.net/information/sla.php
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| Consumer Reviews |
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No Reviews Available
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