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  ThePlanet.com Report Card Contact Information Report Card Grade
  
 Tel: 866-325-0045
Email: sales@theplanet.com
Website: http://www.theplanet.com
Address: 315 Capitol St., Suite 205
Houston, TX, 77002, United States of America

Blog:    www.theplanet.com/blog
News:   www.theplanet.com/news
Forum: www.theplanet.com/forum
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Support A
Sales A
Plans / Features A
Usability A
Final Grade A

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Editor's Review
Host Introduction The Planet is the worldwide leader in IT Hosting. Ranging from dedicated servers to enterprise-class managed hosting. We serve more than 22,000 customers from six SAS 70 Type II certified data centers. By providing world-class networking, the latest technologies and expert support, we enable our customers to successfully grow their businesses.
At The Planet, we provide you with the power and flexibility to choose the right IT infrastructure and levels of managed services that best fit your business. Select from a full spectrum of options including colocation facilities, self-managed dedicated servers, or supplement your team with tailored management services that can be expanded to fully outsourced managed hosting solutions.
Sales Review Grade: A
What we like: Fast response!

There are a variety of contact methods you can use to contact The Planet.

- Live Chat took on average 30 seconds to receive a reply to our questions. Although, it was a bit hard to find a Sales Rep online after hours.

- Responses to our email queries were very quick indeed, averaging 10 minutes.

- Phone calls received instant responses, but like the Live Chat, speaking to someone after hours was a bit difficult at times.

Overall the experience was excellent.
What needs improvement: After hour’s sales rep availability.
Support Review Grade: A
What we like: Expertise in a wide variety of subjects.

Overall, our experience with The Planets technical support staff has been excellent. Nearly all of our problems have been solved in an efficient manner. We opened a number of tickets for varying issues we had to test turnaround time. In most cases, issues were solved within 12 hours. Most tickets were answered within 3 hours.

In the event that our request required charged administration time, we were informed of the price beforehand.
What needs improvement: 1 ticket closed before issue was resolved.
Plans / Features Review Grade: A
Usability Review Grade: A
Conclusion Grade: A
The Planet offers hosted IT infrastructure for small to medium sized businesses.
 
Sales Review
Does Host have an Money Back Guarantee?
Ticket Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Excellent
Response Time (Issue Resolved) Excellent
 
Email Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Excellent
Response Time (Issue Resolved) Excellent
 
Live Chat Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Excellent
Response Time (Issue Resolved) Excellent
 
Phone Sales Yes
24 x 7 ? Yes
Toll-Free Yes
Response Time (Initial Acknowledgement) Excellent
Response Time (Issue Resolved) Excellent
 
Sales Contact Details
Sales Telephone 866-325-0045
Sales Email sales@theplanet.com
Main URL http://www.theplanet.com
 
Billing Details
Payment Methods






Account Activation Period 1 day or less
Order Verification Documents Required Yes
 
Money Back Guarantee
No
 
Support Review
Ticket Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Excellent
Response Time (Issue Resolved) Excellent
 
Email Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Excellent
Response Time (Issue Resolved) Excellent
 
Live Chat Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Excellent
Response Time (Issue Resolved) Excellent
 
Phone Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Excellent
Response Time (Issue Resolved) Excellent
 
SLA
Does Host have an SLA? Yes
If yes, what percentage is the SLA? 99.9%
Hyperlink to SLA http://www.theplanet.com/legal/
 
Consumer Reviews
No Reviews Available