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Reviews |
Metrics Report |
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Hosting Plans |
Company Details
Company Name: ThePlanet.com
Year Established:
Moneyback Guarantee: No
SLA: No
Hosting Awards & Recognitions
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Contact Details
Tel: 866-325-0045
Email: sales@theplanet.com
Website:
http://www.theplanet.com
Address: 835 Greens Parkway, Suite 150
Houston, TX, 77067, United States of America
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Report Card
| Support |
A |
| Sales |
A |
| Plans / Features |
A |
| Usability |
A |
| Final Grade |
A |
| How do we test Web Hosts ? |
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| Editor's Review |
| Host Introduction |
The Planet began in 1998 with former management and technical professionals from giant NTT/Verio. Since 1998 The Planet has become one of the fastest growing Managed Hosting provider on the web, even rivaling competitor EV1.
Deloitte & Touche recently released a list of the fastest growing technology companies in Texas. The Planet placed third on the list with a growth rate of 6,611 percent over five years. In addition, The Planet claims to have been profitable since 2002, a real plus to Web Hosting consumers who are tired of finding a good home only to see it sold out to a bigger fish.
Peter Pathos, The Planet’s CEO and Founder, attributes the company's success to a number of factors, including:
-- Many of the failed hosting companies relied too heavily on the Internet Economy, whereas The Planet has catered more to mainstream business since its inception as NT Access in 1998.
-- Pathos also says that today's Internet is a much less "friendly" environment, susceptible |
| Sales Review |
Grade: A |
| What we like: |
Fast response!
There are a variety of contact methods you can use to contact The Planet.
- Live Chat took on average 30 seconds to receive a reply to our questions. Although, it was a bit hard to find a Sales Rep online after hours.
- Responses to our email queries were very quick indeed, averaging 10 minutes.
- Phone calls received instant responses, but like the Live Chat, speaking to someone after hours was a bit difficult at times.
Overall the experience was |
| What needs improvement: |
After hour’s sales rep availability. |
| Support Review |
Grade: A |
| What we like: |
Expertise in a wide variety of subjects.
Overall, our experience with The Planets technical support staff has been excellent. Nearly all of our problems have been solved in an efficient manner. We opened a number of tickets for varying issues we had to test turnaround time. In most cases, issues were solved within 12 hours. Most tickets were answered within 3 hours.
In the event that our request required charged administration time, we were informed of the price beforeha |
| What needs improvement: |
1 ticket closed before issue was resolved. |
| Plans / Features Review |
Grade: A |
| What we like: |
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| What needs improvement: |
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| Usability Review |
Grade: A |
| What we like: |
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| What needs improvement: |
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| Conclusion |
Grade: A |
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| Sales Review |
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| Support Review |
| Ticket Support |
Yes
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| 24 x 7 ? |
Yes
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| Response Time (Initial Acknowledgement)
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N/A
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| Response Time (Issue Resolved)
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N/A
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| Email Support |
Yes
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| 24 x 7 ? |
Yes
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| Response Time (Initial Acknowledgement)
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N/A
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| Response Time (Issue Resolved)
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N/A
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| Live Chat Support |
Yes
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| 24 x 7 ? |
Yes
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| Response Time (Initial Acknowledgement)
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N/A
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| Response Time (Issue Resolved)
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N/A
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| Phone Support |
Yes
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| 24 x 7 ? |
Yes
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| Response Time (Initial Acknowledgement)
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N/A
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| Response Time (Issue Resolved)
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N/A
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| SLA |
| Does Host have an SLA? |
Yes
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| If yes, what percentage is the SLA? |
99.9%
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| Hyperlink to SLA |
http://www.theplanet.com/legal/
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| Consumer Reviews |
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No Reviews Available
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