| Editor's Review |
| Host Introduction |
eApps Hosting offers a unique build your custom cloud server. For a limited time you can try their Create-A-Cloud™ tool as well!
eApps Hosting is a value-added provider of managed hosting services for businesses and organizations, serving more than 5000 customers and hosting resellers in more than 150 countries. eApps Hosting offers a "true cloud" service running 32 and 64 bit Xen Virtual Machines for commercial-grade web sites, web applications and email services with highly personalized, responsive service. |
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eApps offers Virtual Machines in the Cloud, private clouds, dedicated servers, custom hosting configurations, and enterprise mail services.Various Linux OS templates available, including CentOS, Ubuntu, Debian and Gentoo. All services include responsive 24/7 phone/chat/email/VOIP Support. |
| Sales Review |
Grade: A |
| What we like: |
Extremely pleased with how the website explains the services and technology. It was an educational process that was well laid out and presented.
We also liked the live chat option, great way to get our questions answered quickly and efficiently. The Skype call-me-back service was excellent too! |
| What needs improvement: |
Would be good to see 24/7 sales. |
| Support Review |
Grade: A |
| What we like: |
We tested all available options, live chat, ticket, phone and were extremely pleased at the response times and the quality of the response. |
| What needs improvement: |
None at this time. |
| Plans / Features Review |
Grade: A |
| What we like: |
Fully customization hosting, there order form with sliders on each feature/server is fantastic. Configure your plan precisely to what you need, avoid waste and save money from unused services. |
| What needs improvement: |
None at this time. |
| Usability Review |
Grade: A |
| Conclusion |
Grade: A |
| The eApps Cloud combines the best aspects of a cloud architecture with traditional plan-based virtual private servers. Using the Create-A-Cloud™ tool, customers create a custom plan and adjust resources as needed, with known recurring billing. The 24/7 supported service includes a library of mission grade software, including Tomcat, GlassFish, JBoss, Liferay Portal, Drupal, Ruby on Rails, MySQL, and PostgreSQL. |
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| Sales Review |
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| Support Review |
| Ticket Support |
Yes
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| 24 x 7 ? |
Yes
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| Response Time (Initial Acknowledgement)
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Excellent Response Time
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| Response Time (Issue Resolved)
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Issue Resolved Promptly
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| Email Support |
Yes
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| 24 x 7 ? |
Yes
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| Response Time (Initial Acknowledgement)
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Excellent Response Time
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| Response Time (Issue Resolved)
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Issue Resolved Promptly
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| Live Chat Support |
Yes
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| 24 x 7 ? |
Yes
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| Response Time (Initial Acknowledgement)
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Excellent Response Time
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| Response Time (Issue Resolved)
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Issue Resolved Promptly
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| Phone Support |
Yes
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| 24 x 7 ? |
Yes
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| Response Time (Initial Acknowledgement)
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Excellent Response Time
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| Response Time (Issue Resolved)
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Issue Resolved Promptly
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| SLA |
| Does Host have an SLA? |
Yes
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| If yes, what percentage is the SLA? |
100%
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| Hyperlink to SLA |
http://www.eapps.com/company/eapps-hosting-sla.php
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