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  Hostgator Report Card Contact Information Report Card Grade
  
 Tel: 1-866-964-2867
Email: sales@hostgator.com
Website: http://www.hostgator.com
Address: 11251 Northwest Freeway, Suite 400
Houston, TX, 77092, United States of America

Blog:    www.hostgator.com/blog
News:   www.hostgator.com/news
Forum: www.hostgator.com/forum
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Support A
Sales A
Plans / Features A
Usability A
Final Grade A

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Reviews
Editor's Review
Host Introduction HostGator is a world leading provider of web hosting services to over 5 million domains and over 400,000 clients across the globe. Their network, hardware, service, and support is delivered from within the United States, Houston Texas to be exact and they specialize in Shared, Reseller, VPS, and Dedicated Server hosting solutions.

If you are a beginner, SMB or Fortune 500 company, Hostgator can deliver a secure, robust and extremely cost efficient hosting solution.

Shared Hosting
Choice of three starter plans (Hatchling, Baby and Business). All three offering UNLIMITED Disk Space & Bandwidth with the Business plan including UNLIMITED Domains, Private SSL and FREE Toll-Free Number.

Reseller Hosting
Providing a very easy to scale reseller option is what Hostgator delivers to customers. All five options include cPanel with WHM and UNLIMITED Domains. Select the option that best fits your need based on Disk Space and Bandwidth.

VPS
Get Dedicated Functionality without the expense. The Hostgator VPS solution provides 8 different configurations with a choice of cPanel or Plesk control panels.

Dedicated Servers
Choose between Linux or Windows servers with cPanel and Plesk control panels installed and included FREE. All servers include 24/7 premium support via Phone, Live Chat or Email.
Sales Review Grade: A
What we like: Let the team of experts at Hostgator assist you with your web hosting needs. You’ll find their team will be easy to reach, informative and very knowledgeable at how Hostgator can benefit your business.

Toll-Free: 1-866-964-2867|
Email: sales@hostgator.com
Live Chat: Visit www.hostgator.com
International Phone: 1-713-574-5287

Hostgator also has an office in Brazil, it can be reached at: +55 21 2178 2368
What needs improvement: Hostgator provides all the tools to reach their staff 24/7.
Support Review Grade: A
What we like: 100% American based support. No matter the time of day, Hostgator support technicians are available to assist.

We opted for the phone support, although live chat and email options are available.

For those do-it yourself types, Hostgator is a front runner when it comes to providing customers with an extensive forum (http://forums.hostgator.com), Knoweldgebase and Flash Tutorials.

With all support provided in-house you can be sure to receive a quick, effective and truly American support response/resolution.
What needs improvement: For Resellers, an option to provide direct support to end-client customers would be a nice feature to include or make available for a small fee.
Plans / Features Review Grade: A
What we like: Hostgator is a true Shared, Reseller, VPS and Dedicated Server provider.

With a well networked data center and extremely robust and reliable equipment Hostgator is positioned to deliver a quality product to its customers.

For resellers, the UNLIMITED options is ideal! You can sustain a nice growth with your own hosting company, when you have Hostgator services providing the resources.

For businesses who are looking for more than a shared or reseller option, Hostgator also offers Virtual Private Servers and fully managed dedicated servers (Linux or Windows to choose from). We particularly liked how they include fully managed services and DDOS protection.
What needs improvement: None at this time.
Usability Review Grade: A
What we like: Hostgator wants you to feel like your joining their family. They go above and beyond to ensure you get to know the company, its staff and what there all about.

Be sure to check out their company blog at http://blog.hostgator.com
What needs improvement: We found the Hostgator website, although simple, very effective at ensuring all information was displayed easy for us.
Conclusion Grade: A
Hostgator's core focus extends out to anyone who needs hosting. Whether it's for a developer who works with the latest version of Ruby on Rails or PHP, a first time site owner with no experience who uses our free software and templates, or to a full fledged e-commerce site that needs the very best in reliable hosting. Hostgator is also chosen by more resellers than any other hosting company to provide the environment that allows them to host their clients with us.
 
Sales Review
Does Host have an Money Back Guarantee?
Ticket Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Excellent
Response Time (Issue Resolved) Excellent
 
Email Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Excellent
Response Time (Issue Resolved) Excellent
 
Live Chat Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Excellent
Response Time (Issue Resolved) Excellent
 
Phone Sales Yes
24 x 7 ? Yes
Toll-Free Yes
Response Time (Initial Acknowledgement) Excellent
Response Time (Issue Resolved) Excellent
 
Sales Contact Details
Sales Telephone 1-866-964-2867
Sales Email sales@hostgator.com
Main URL http://www.hostgator.com
 
Billing Details
Payment Methods






Bank Transfer & Western Union
Account Activation Period 1 day or less
Order Verification Documents Required Yes
 
Money Back Guarantee
Yes
If yes, how many days? 45 days
Hyperlink to Terms and Conditions http://www.hostgator.com/tos.shtml
 
Support Review
Ticket Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Excellent
Response Time (Issue Resolved) Excellent
 
Email Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Excellent
Response Time (Issue Resolved) Excellent
 
Live Chat Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Excellent
Response Time (Issue Resolved) Excellent
 
Phone Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Excellent
Response Time (Issue Resolved) Excellent
 
SLA
Does Host have an SLA? Yes
If yes, what percentage is the SLA? 99.9%
Hyperlink to SLA http://www.hostgator.com/tos.shtml
 
Consumer Reviews
Title Comments Reviewed by URL Sales Support Plans Usability Submitted
The best Hosting service provider!!! The best Hosting service provider!!! GT http://www.ksrishti.com A A A A 11/17/2009 6:01:22 AM
Hosting Plans
Plan Category Price Storage Transfer
 Baby Plan  Shared Hosting  $7.95  99999MB  99999GB
 Business Plan  Shared Hosting  $12.95  99999MB  99999GB
 Hatchling Plan  Shared Hosting  $4.95  99999GB  99999GB
 Hatchling  Adult Web Hosting  $4.95  350GB  3000GB
Interviews
Interview Title Date Submitted
Hostgator Web Host Interview 2/21/2008 10:22:01 AM
Awards
Web Hosting Company Hostgator has won below awards


Editor's Choice Award
February 2012 - Blog Hosting

Editor's Choice Award
January 2012 - Reseller Hosting

Editor's Choice Award
December 2011 - Budget Web Hosting

Editor's Choice Award
November 2011 - Green Web Hosting

Editor's Choice Award
November 2011 - Budget Web Hosting

Editor's Choice Award
October 2011 - Reseller Hosting

Editor's Choice Award
October 2011 - Blog Hosting

Editor's Choice Award
September 2011 - Blog Hosting

Editor's Choice Award
August 2011 - Reseller Hosting

Editor's Choice Award
August 2011 - Green Web Hosting

Editor's Choice Award
July 2011 - Shared Hosting

Editor's Choice Award
June 2011 - E-Commerce

Editor's Choice Award
June 2011 - Budget Web Hosting

Editor's Choice Award
May 2011 - E-Commerce

Editor's Choice Award
April 2011 - Green Web Hosting

Editor's Choice Award
March 2011 - cPanel Hosting

Editor's Choice Award
February 2011 - Virtual Private Servers

Editor's Choice Award
January 2011 - cPanel Hosting

Editor's Choice Award
December 2010 - cPanel Hosting

Editor's Choice Award
December 2010 - Adult Web Hosting

Editor's Choice Award
December 2010 - Blog Hosting

Editor's Choice Award
November 2010 - cPanel Hosting

Editor's Choice Award
October 2010 - Virtual Private Servers

Editor's Choice Award
September 2010 - Reseller Hosting

Editor's Choice Award
August 2010 - Reseller Hosting

Editor's Choice Award
July 2010 - Green Web Hosting

Editor's Choice Award
June 2010 - Blog Hosting

Editor's Choice Award
May 2010 - Reseller Hosting

Editor's Choice Award
April 2010 - Reseller Hosting

Editor's Choice Award
March 2010 - Green Web Hosting

Editor's Choice Award
February 2010 - Blog Hosting

Editor's Choice Award
January 2010 - Adult Web Hosting

Editor's Choice Award
December 2009 - Green Web Hosting

Editor's Choice Award
November 2009 - Budget Web Hosting

Editor's Choice Award
October 2009 - cPanel Hosting

Editor's Choice Award
September 2009 - Green Web Hosting

Editor's Choice Award
July 2009 - Green Web Hosting

Editor's Choice Award
July 2009 - Blog Hosting

Editor's Choice Award
May 2009 - Blog Hosting

Editor's Choice Award
April 2009 - Shared Hosting

Editor's Choice Award
December 2008 - cPanel Hosting

Editor's Choice Award
October 2008 - cPanel Hosting

Editor's Choice Award
September 2008 - Reseller Hosting

Editor's Choice Award
August 2008 - cPanel Hosting

Editor's Choice Award
July 2008 - Reseller Hosting

Editor's Choice Award
May 2008 - Reseller Hosting

Editor's Choice Award
April 2008 - Adult Web Hosting

Editor's Choice Award
November 2007 - Reseller Hosting

Editor's Choice Award
August 2007 - Reseller Hosting

Editor's Choice Award
April 2007 - Reseller Hosting

Editor's Choice Award
January 2007 - Reseller Hosting
Live Twitter Feed

I'm hiring! Jr. Administrator I at http://t.co/awOw1sZa - Houston, Texas Area #jobs http://t.co/aVuaylyL

I'm hiring! Human Resources Generalist at http://t.co/awOw1sZa - Houston, Texas Area #jobs http://t.co/lC0oxs4q

Server outage should be resolved at present. Will continue to monitor the situation. We apologize for any inconvenience.

For updates regarding service outage, please refer to http://t.co/QJG4FPOF We greatly apologize for any inconvenience this may cause.

Aware of the network outage affecting multiple servers. We are currently working to address the issue. We apologize for any inconvenience.

Looking for a job? We're hiring! http://t.co/xA6mCyC7 #jobs #employment #technicalsupport

Live Chat back online! We apologize for the incovenience while we corrected an issue on the server!

Currently experiencing technical difficulties with live chat. Live Phone support and ticket support is online! Should return shortly!

Help join the fight against SOPA and take a stand today! http://t.co/WUwbe909