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  Just Host Report Card Contact Information Report Card Grade
  
 Tel: 1-888-755-7585
Email: sales@justhost.com
Website: http://www.justhost.com
Address: 919 East Jefferson St.
Phoenix,, AZ, 85034, United States of America

Blog:    www.justhost.com/blog
News:   www.justhost.com/news
Forum: www.justhost.com/forum
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Support A
Sales A
Plans / Features A
Usability A
Final Grade A

How We Test Hosts
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Metrics Report
Uptime Monitoring Reports unavailable
Reviews
Editor's Review
Host Introduction Just Host are a first class shared hosting provider, who supply you with all the tools you need to create your own website from scratch. Whether you want a blog, e-commerce, discussion boards or images, Just Host provides you with your own cPanel account to design your site in exactly the way you want, which makes hosting your website with Just Host the obvious choice.
Just Host offers UNLIMITED disk space, UNLIMITED bandwidth, unlimited email accounts and free domains. We are dedicated to providing our customers with the most reliable web hosting service possible and guarantee affordable price plans, secure servers, first class 24/7 technical support and a wide range of features including PHP, MySQL and RoR.
Sales Review Grade: A
What we like: With headquarters in the UK and datacenters located in the US, Just Host has established an excellent base to cater towards a worldwide clientele.

Not too often seen, we were impressed with how Just Host caters to clientele across the world. When conducting our first review from a US test server we were presented with hosting plans in US currency and a US Toll-Free phone number to reach sales/support.

The second test from our UK test server presented a totally different look, with all pricing and phone numbers reflecting the UK clientele.

By making these subtle changes, it made it easier for us to reach out to Just Host with our pre-sales questions.
What needs improvement: sales@ email instead of support@ (which doubles up as both) would be nice to see along with an online submit form.
Support Review Grade: A
What we like: It was nice to see each support issues handled by an actual person and not an auto-response or pre-defined reply.

The support queries we made were responded quickly and resolved within a timely fashion.
What needs improvement: None at this time.
Plans / Features Review Grade: A
What we like: UNLIMITED everything.....well almost! The shared hosting plan truly tries to cater to everyone.

The list of features is extensive and allows most web users to attain all their website goals under the one plan.
What needs improvement: None at this time.
Usability Review Grade: A
What we like: You can't get much easier to find what your looking for at the Just Host website. Very clean, slick and professional company/site.
What needs improvement: None at this time.
Conclusion Grade: A
Just Host are focused on providing customers with the most simple way to host their sites. Our market is both personal and business users alike.
 
Sales Review
Does Host have an Money Back Guarantee?
Ticket Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Excellent
Response Time (Issue Resolved) Excellent
 
Email Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Excellent
Response Time (Issue Resolved) Excellent
 
Live Chat Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Excellent
Response Time (Issue Resolved) Excellent
 
Phone Sales Yes
24 x 7 ? Yes
Toll-Free Yes
Response Time (Initial Acknowledgement) Excellent
Response Time (Issue Resolved) Excellent
 
Sales Contact Details
Sales Telephone 1-888-755-7585
Sales Email sales@justhost.com
Main URL http://www.justhost.com
 
Billing Details
Payment Methods






Account Activation Period Unknown
Order Verification Documents Required No
 
Money Back Guarantee
Yes
If yes, how many days? 1000 days
Hyperlink to Terms and Conditions http://www.justhost.com/terms-and-conditions
 
Support Review
Ticket Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Excellent
Response Time (Issue Resolved) Excellent
 
Email Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Excellent
Response Time (Issue Resolved) Excellent
 
Live Chat Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Excellent
Response Time (Issue Resolved) Excellent
 
Phone Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Excellent
Response Time (Issue Resolved) Excellent
 
SLA
Does Host have an SLA? Yes
If yes, what percentage is the SLA? 99.9%
Hyperlink to SLA http://www.justhost.com/terms-and-conditions
 
Consumer Reviews
Title Comments Reviewed by URL Sales Support Plans Usability Submitted
Great Host I have been with JustHost for about 3 years now, and have been very happy, site has never been slow, even under a load, and support has been very helpful as well! When I asked something more technical, they usually forwarded to me an engineer who would reply in less than a day, sometimes within the hour. All in all, Justhost is a reliable host, that cares about its customers and willing to go the extra mile! Patrick T. http://patnet.rtvclan.com A A A A 10/18/2011 7:13:37 PM
Lack Of customer support Good offers but when it comes to support they are lacking. Emailed support on Monday morning about a problem yet today (Tuesday) 26 hrs later support cant even be bothered to reply to the emails. Spoke to a live support person online who said an update on the situation had been sent to me but it never arrived and when i asked for a copy to be resent to me it never arrived either. Infact they just totally let you down if you need anything but the most simple of support. Alan http://profesionalphotographers.com A F B B 1/11/2011 1:38:14 PM
Just Host has improved Since my last report in July, justhost.com has published their customer service number on the website. Prior to this you had to search the net to find the number. The customer support team seems busy. You can get though for support but I have found the average wait time to be about 15 mins. I am happy with Justhost and can now recommend them. Mark Gardner http://www.desertfalconrising.com A B A A 1/11/2011 1:38:08 PM
Hosting Plans
No Hosting Plans Available.
Interviews
Interview Title Date Submitted
Just Host Web Host Interview 9/2/2008 11:22:37 AM
Awards
Web Hosting Company Just Host has won below awards


Editor's Choice Award
February 2012 - Budget Web Hosting

Editor's Choice Award
January 2012 - Shared Hosting

Editor's Choice Award
December 2011 - Blog Hosting

Editor's Choice Award
November 2011 - cPanel Hosting

Editor's Choice Award
October 2011 - Shared Hosting

Editor's Choice Award
September 2011 - Budget Web Hosting

Editor's Choice Award
August 2011 - E-Commerce

Editor's Choice Award
July 2011 - Reseller Hosting

Editor's Choice Award
June 2011 - Shared Hosting

Editor's Choice Award
March 2011 - Reseller Hosting

Editor's Choice Award
January 2011 - Budget Web Hosting

Editor's Choice Award
December 2010 - Shared Hosting

Editor's Choice Award
November 2010 - Reseller Hosting

Editor's Choice Award
September 2010 - Shared Hosting

Editor's Choice Award
August 2010 - Blog Hosting

Editor's Choice Award
June 2010 - Budget Web Hosting

Editor's Choice Award
May 2010 - Blog Hosting

Editor's Choice Award
April 2010 - Budget Web Hosting

Editor's Choice Award
March 2010 - Shared Hosting

Editor's Choice Award
February 2010 - cPanel Hosting

Editor's Choice Award
January 2010 - Reseller Hosting

Editor's Choice Award
December 2009 - cPanel Hosting

Editor's Choice Award
October 2009 - Budget Web Hosting

Editor's Choice Award
August 2009 - cPanel Hosting

Editor's Choice Award
July 2009 - Budget Web Hosting

Editor's Choice Award
May 2009 - Shared Hosting

Editor's Choice Award
March 2009 - Blog Hosting

Editor's Choice Award
February 2009 - Budget Web Hosting

Editor's Choice Award
December 2008 - Budget Web Hosting

Editor's Choice Award
September 2008 - Budget Web Hosting
Live Twitter Feed

JustHost launches reseller hosting. More details.... http://tinyurl.com/y92su93

Legal ways to find music 'will encourage users to buy it' - http://bit.ly/1UhGRO

Web hosting users warned of 'socially-engineered virus carriers' - http://bit.ly/ytZAf

Will web hosting users look to mobile internet customers? - http://bit.ly/3prqJg

Web hosting users 'could add to internet congestion' - http://bit.ly/Ki0UM

Web hosting users 'finding it harder to detect malware' - http://bit.ly/2bZZWb

Are web hosting users increasing in number? - http://bit.ly/27Ffp

Web hosting users learn of consumer confidence rise - http://bit.ly/1o9cbR

Gartner: 2009 and 2010 make or break for IT careers - http://bit.ly/1DZDZ7

Icann's address decision 'significant for internet internationalisation' - http://bit.ly/2k6kEm

Shared web hosting users can get involved in WordPress bug hunt - http://bit.ly/jIFyE

Illegal online downloaders 'also purchasing music' - http://bit.ly/3Si2NK

Web hosting users may need better bandwidth to deal with pandemic - http://bit.ly/38uUgR

SEO to change irrevocably for web hosting users? - http://bit.ly/XxNR5

WordPress web hosting users learn of new Compatibility feature - http://bit.ly/1eu4VP