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  Newtek Web Hosting Report Card Contact Information Report Card Grade
  
 Tel: 1-877-323-4678
Email: sales@newtekwebhosting.com
Website: http://www.NewtekWebHosting.com
Address: 1125 W. Pinnacle Peak Road,, Suite 103
Phoenix, AZ, 85027, United States of America

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Support A
Sales B
Plans / Features A
Usability A
Final Grade A

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Reviews
Editor's Review
Sales Review Grade: B
What we like: Hosting since 1997, Newtek Web Hosting offers Windows hosting for more than 100,000 domain names and is based in Phoenix, Arizona. It offers shared hosting, dedicated servers, and Virtual Private Servers.
What needs improvement: We would like weekends added to live sales support. There also can be more detailed information on each of the plans for advanced users.
Support Review Grade: A
What we like: Newtek Web Hosting offers a knowledgebase, telephone and email support, and live chat support seven days a week. We’re also a fan of the customer message board, which genuinely allows customers to interact with each other and the company’s staff.
What needs improvement: There’s nothing we could find on the surface that needs improvement.
Plans / Features Review Grade: A
What we like: Priced with premium technical support in mind, the 13 shared hosting plans and 7 dedicated server options offer a reasonable range of choices for businesses.
What needs improvement: The Web site is quite thin in describing included features for shared hosting plans, we would like this section beefed up more.

The Hyper-V Virtual Private Server offering also seems quite minimal, and we’d like to see more flexibility than just the one plan currently offered.
Usability Review Grade: A
Conclusion Grade: A
Newtek Web Hosting presents itself as a safe choice for businesses, and we believe it. It’s not a cutting edge or next-generation company, but Newtek Web Hosting’s vast experience in the industry shines bright in its no-nonsense, straightforward hosting plans. Although its Web site leaves a lot to be desired, it ultimately gets the job done and provides a clear overview of the range of services available. We’re also satisfied that Newtek Web Hosting’s customer support is premium and flexible.
 
Sales Review
Does Host have an Money Back Guarantee?
Ticket Sales Yes
24 x 7 ? No. Only from 8am to 4pm
Response Time (Initial Acknowledgement) Excellent
Response Time (Issue Resolved) Excellent
 
Email Sales Yes
24 x 7 ? No. Only from 8am to 4pm
Response Time (Initial Acknowledgement) Excellent
Response Time (Issue Resolved) Excellent
 
Live Chat Sales Yes
24 x 7 ? No. Only from 8am to 4pm
Response Time (Initial Acknowledgement) Excellent
Response Time (Issue Resolved) Excellent
 
Phone Sales Yes
24 x 7 ? No. Only from 8am to 4pm
Toll-Free Yes
Response Time (Initial Acknowledgement) Excellent
Response Time (Issue Resolved) Excellent
 
Sales Contact Details
Sales Telephone 1-877-323-4678
Sales Email sales@newtekwebhosting.com
Main URL http://www.NewtekWebHosting.com
 
Billing Details
Payment Methods






Account Activation Period 1 day or less
Order Verification Documents Required No
 
Money Back Guarantee
No
 
Support Review
Ticket Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Excellent
Response Time (Issue Resolved) Excellent
 
Email Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Excellent
Response Time (Issue Resolved) Excellent
 
Live Chat Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Excellent
Response Time (Issue Resolved) Excellent
 
Phone Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Excellent
Response Time (Issue Resolved) Excellent
 
SLA
Does Host have an SLA? No
 
Consumer Reviews
Title Comments Reviewed by URL Sales Support Plans Usability Submitted
Simply terrible. A simply awful experience. We have been loyal customers of CrystalTech/Newtek for 10+ years... recommending their services to any client or colleague looking for hosting, but no more. We received an email from them telling us that our account had been deleted. The issue was that our billing had changed, but they had not received an update... so after X days, the account was deleted. According to CrystalTech/Newtek, advance notice emails were sent to alert us of this, but none of these were received. We checked our logs of all emails sent to and from CrystalTech/Newtek support, and no advance notices were found. They did, however, have no problem with their cancellation email. We explained this fact to them, and their response was to offer to restore our account for the low price of $120. This was unacceptable. We spoke with several representatives over the course of a few weeks to resolve the issue, escalating it up the chain, but they continued to demand the $120 "restore" fee. Matt http://supergeniusmedia.com F F C F 6/30/2010 2:35:32 PM
Hosting Plans
No Hosting Plans Available.
Interviews
Interview Title Date Submitted
Crystaltech Web Host Interview 2/21/2008 10:11:27 AM
Awards
Web Hosting Company Newtek Web Hosting has won below awards


Editor's Choice Award
November 2009 - E-Commerce

Editor's Choice Award
October 2009 - ASP.NET Web Hosting

Editor's Choice Award
August 2009 - ASP.NET Web Hosting

Editor's Choice Award
May 2009 - ASP.NET Web Hosting

Editor's Choice Award
March 2009 - ASP.NET Web Hosting

Editor's Choice Award
November 2008 - ASP.NET Web Hosting

Editor's Choice Award
October 2008 - ASP.NET Web Hosting

Editor's Choice Award
September 2008 - ASP.NET Web Hosting

Editor's Choice Award
August 2008 - ASP.NET Web Hosting

Editor's Choice Award
July 2008 - ASP.NET Web Hosting

Editor's Choice Award
May 2008 - ASP.NET Web Hosting

Editor's Choice Award
April 2008 - PHP Web Hosting

Editor's Choice Award
March 2008 - E-Commerce

Editor's Choice Award
January 2008 - Dedicated
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