| Response Time (Initial Acknowledgement)
|
Good Response Time
|
| Response Time (Issue Resolved)
|
Issue Resolved Promptly
|
| Response Time (Initial Acknowledgement)
|
Good Response Time
|
| Response Time (Issue Resolved)
|
Issue Resolved Promptly
|
| Response Time (Initial Acknowledgement)
|
Good Response Time
|
| Response Time (Issue Resolved)
|
Issue Resolved Promptly
|
| If yes, what percentage is the SLA? |
100%
|
| Hyperlink to SLA |
http://www.scalematrix.com/the-scalematrix-network/
|