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  SoftLayer Technologies, Inc. Report Card Contact Information Report Card Grade
  
 Tel: 1-866-398-7638
Email: sales@softlayer.com
Website: http://www.softlayer.com
Address: 4849 Alpha Rd
Dallas, TX, 75244, United States of America

Blog:    www.softlayer.com/blog
News:   www.softlayer.com/news
Forum: www.softlayer.com/forum
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Support A
Sales A
Plans / Features A
Usability A
Final Grade A

How We Test Hosts
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Metrics Report
Uptime Monitoring Reports unavailable
Reviews
Editor's Review
Host Introduction Eleven data centers. Dallas, Houston, San Jose, Seattle and Washington D.C. that are all fully routed and are all connected by private 10G point-to-point connections.
Automated Services and Solutions, Industry-Leading Customer Portal and Open API, Secure Network-Within-a-Network Topology, Immediate Scalability and Integrated Geographical Diversity
Sales Review Grade: A
What we like: SoftLayer presents one of the most coherent and well-designed Web sites in the industry. Ordering a new server takes literally minutes and the customer portal makes adding new services and managing existing orders a breeze. Sales chat is readily available, 7 days a week.
What needs improvement: There’s nothing we could find on the surface that needs improvement.
Support Review Grade: A
What we like: Telephone support, email support, helpdesk support, interactive forums, automated support, and live chat support – there’s little more we’d like to see. The customer forums are also a great venue to interact with company staff.
What needs improvement: There’s nothing we could find on the surface that needs improvement.
Plans / Features Review Grade: A
What we like: SoftLayer offers such a wide selection of hosting solutions that it truly holds the position as a market leader, in both price and substance. Innovative products like Express Servers—setup in less than two hours maximum—provide important flexibility. The dual public-private network approach is a strong feature for managing fleets of servers.
What needs improvement: There’s nothing we could find on the surface that needs improvement.
Usability Review Grade: A
Conclusion Grade: A
SoftLayer provides global, on-demand datacenter and hosting services from facilities across the U.S. We leverage best-in-class
connectivity and technology to innovate industry-leading, fully automated solutions that empower enterprises with complete
access, control, security, and scalability. With this insightful strategy and our peerless technical execution, we have created the
truly virtual datacenter—and made traditional hosting and managed/unmanaged services obsolete.
 
Sales Review
Does Host have an Money Back Guarantee?
Ticket Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Excellent
Response Time (Issue Resolved) Excellent
 
Email Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Excellent
Response Time (Issue Resolved) Excellent
 
Live Chat Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Excellent
Response Time (Issue Resolved) Excellent
 
Phone Sales Yes
24 x 7 ? Yes
Toll-Free Yes
Response Time (Initial Acknowledgement) Excellent
Response Time (Issue Resolved) Excellent
 
Sales Contact Details
Sales Telephone 1-866-398-7638
Sales Email sales@softlayer.com
Main URL http://www.softlayer.com
 
Billing Details
Payment Methods






Account Activation Period 1 day or less
Order Verification Documents Required Yes
 
Money Back Guarantee
No
 
Support Review
Ticket Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Excellent
Response Time (Issue Resolved) Excellent
 
Email Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Excellent
Response Time (Issue Resolved) Excellent
 
Live Chat Support No
 
Phone Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Excellent
Response Time (Issue Resolved) Excellent
 
SLA
Does Host have an SLA? Yes
If yes, what percentage is the SLA? 99.9%
Hyperlink to SLA http://www.softlayer.com/sla.html
 
Consumer Reviews
Title Comments Reviewed by URL Sales Support Plans Usability Submitted
Rock solid hosting at a good price When I've had urgent issues (e.g. hardware that needed checking/fixing/replacing) they were on it within a few hours. These guys really know their stuff. Great service, rock solid. Kevin Hutchinson http://AdReturns.com A A A A 4/12/2011 7:19:29 AM
Best DC in the business... We currently have several servers with SoftLayer and to date, SoftLayer has provided the best service and experience out of all the hosting companies we used over the years. SoftLayer isn't the cheapest but, we sleep at night now! If your looking for a rock solid network with super knowledgeable support staff, the SoftLayer is the place. Eric Caldwell http://www.web-jive.com A A A A 3/23/2011 10:31:35 AM
The best provider we''''ve ever worked with We have been using different providers to host our servers in order to maintain our web hosting business. And when we evaluated SoftLayer's Network and Support, we knew that the search is over. Their rock-solid server, impeccable support team, and extra friendly sales reps are always available and very accommodating. We know our servers are safe, and our business is safe, because we're hosting with SoftLayer Ahmed http://www.digitalfyre.com A A A A 3/23/2011 9:43:58 AM
Reliable, Scalable and Predictable Hosting! We started migrating to SoftLayer in late 2010 for a test run after looking for a stable platform. Since January the migration has been completed and we haven't looked back since. There sales were helpful with prior questions, support has been Excellent at tweaking anything and their platform is Awesome! Not only do we have control over any aspect required, we can private link between data centers and so much more. Our platform has been rock solid, any item of question is answered with a friendly non technical solution. Predictable from knowing your connections are solid and knowing that any issue that has come up as far as a little latency is rectified shortly following. After being with several others, we have found SoftLayer to be a notch above when it comes to providing us with the platform we need to deliver solid services for our clientele. Chad http://www.360sync.ca A A A A 3/22/2011 7:11:18 PM
Hosting Plans
No Hosting Plans Available.
Interviews
Interview Title Date Submitted
Data Centers and the Environment 6/18/2008 3:38:24 PM
SoftLayer Web Host Interview 2/21/2008 2:21:06 PM
Awards
Web Hosting Company SoftLayer Technologies, Inc. has won below awards


Editor's Choice Award
February 2012 - Enterprise Hosting

Editor's Choice Award
January 2012 - Game Servers

Editor's Choice Award
December 2011 - Cloud Computing

Editor's Choice Award
November 2011 - Reseller Hosting

Editor's Choice Award
November 2011 - Cloud Computing

Editor's Choice Award
October 2011 - Cloud Computing

Editor's Choice Award
September 2011 - Cloud Computing

Editor's Choice Award
September 2011 - Enterprise Hosting

Editor's Choice Award
August 2011 - Enterprise Hosting

Editor's Choice Award
July 2011 - Dedicated

Editor's Choice Award
June 2011 - Reseller Hosting

Editor's Choice Award
May 2011 - Enterprise Hosting

Editor's Choice Award
April 2011 - Game Servers

Editor's Choice Award
March 2011 - Cloud Computing

Editor's Choice Award
February 2011 - Reseller Hosting

Editor's Choice Award
January 2011 - ASP.NET Web Hosting

Editor's Choice Award
January 2011 - Cloud Computing

Editor's Choice Award
December 2010 - Reseller Hosting

Editor's Choice Award
November 2010 - Game Servers

Editor's Choice Award
November 2010 - Cloud Computing

Editor's Choice Award
October 2010 - ASP.NET Web Hosting

Editor's Choice Award
October 2010 - Enterprise Hosting

Editor's Choice Award
September 2010 - Cloud Computing

Editor's Choice Award
August 2010 - Cloud Computing

Editor's Choice Award
July 2010 - Reseller Hosting

Editor's Choice Award
July 2010 - Cloud Computing

Editor's Choice Award
June 2010 - Cloud Computing

Editor's Choice Award
May 2010 - Game Servers

Editor's Choice Award
April 2010 - Cloud Computing

Editor's Choice Award
February 2010 - Cloud Computing

Editor's Choice Award
January 2010 - Cloud Computing

Editor's Choice Award
December 2009 - ASP.NET Web Hosting

Editor's Choice Award
December 2009 - Cloud Computing

Editor's Choice Award
November 2009 - Cloud Computing

Editor's Choice Award
October 2009 - Reseller Hosting

Editor's Choice Award
September 2009 - Reseller Hosting

Editor's Choice Award
July 2009 - Game Servers

Editor's Choice Award
June 2009 - Dedicated

Editor's Choice Award
March 2009 - Reseller Hosting

Editor's Choice Award
November 2008 - Dedicated

Editor's Choice Award
October 2008 - Reseller Hosting

Editor's Choice Award
September 2008 - Dedicated

Editor's Choice Award
June 2008 - Reseller Hosting
Softlayer's API elements that are included and available to all customers have enabled their services to another level in the Dedicated Reseller market. Without hesitation we were pleased to award Softlayer with this award.

Editor's Choice Award
March 2008 - Dedicated

Editor's Choice Award
September 2007 - Dedicated
Live Twitter Feed

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Interesting article on the piracy battle from @ForbesTech -You Will Never Kill Piracy, and Piracy Will Never Kill You ≡ http://t.co/dyfPvs1n

Peer Networking Key in Cloud Computing via @Datamation ≡ http://t.co/zZpwbriS

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Cloud Computing Rises on Wall Street - NY Convergence ≡ http://t.co/F0YcehD6

Interesting blog from @PhotoAttorney - An Easy Way to Find the ISP for DMCA Takedown Notices ≡ http://t.co/WWm22H6Q

[PR] SoftLayer Appoints New Chief Financial Officer - Walter Z. Berger Joins Team to Manage Ongoing Financial Growth ≡ http://t.co/WKdIPZsQ

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SoftLayer Data Centers are on-demand, geographically diverse, and have redundant best-in-class infrastructure ≡ http://t.co/P5n7NR3h

Build Your Own Cloud offers customizable cloud instances within a highly automated hybrid public cloud environment ≡ http://t.co/6fkiU6Ln

SoftLayer Managed Hosting is not “all or none.” We’ll manage only the pieces of the solution that you want managed. ≡ http://t.co/EUi9Caid