| Verio.com Report Card |
Contact Information |
Report Card Grade |
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Tel: 1-800-438-8374
Email: sales@verio.com
Website:
http://www.verio.com
Address: 8005 S Chester St., Suite 200
Centennial, CO, 80112, United States of America
News:
www.verio.com/news
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| Metrics Report |
Uptime Monitoring Reports unavailable
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| Reviews |
| Editor's Review |
| Host Introduction |
Some Web hosting companies have a local office, a regional presence, or a national network. But very few have the expanding global footprint of Verio.
As a wholly owned subsidiary of NTT Communications, the world's largest telecommunications company, Verio is one of the technology industry's pioneers that helped shape the Internet.
Today, Verio represents global stability, international strength, an Internet Protocol (IP) network across four continents, and a growing suite of online services to business customers in over 170 countries. |
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Since 1996, Verio has been driven to lead the way. Today, no other global company can match our portfolio of best in class, most up-to-date Internet technologies. |
| Sales Review |
Grade: A |
| What we like: |
When contacting Verio, you will be assigned a dedicated Account manager.
The dedicated account manager worked with us to determine which solution is best suited for our business.
Having a point of contact like this was refreshing and felt like we were important to the company prior to the selecting Verio as our hosting provider. |
| What needs improvement: |
Extended sales hours. |
| Support Review |
Grade: A |
| What we like: |
Verio technicians provided support quickly and efficiently when requested. To ensure 24/7 support was delivered, we called their techs at all hours of the day/night and were met with the same excellent response and resolution time.
An important note to report is how well Verio informs and educates its customers. The Support Documents provided www.verio.com/support/documents is impressive and assists those customers who like to know how to do it yourself or understand how the whole process works. |
| What needs improvement: |
None at this time. |
| Plans / Features Review |
Grade: A |
| What we like: |
The web plays a key role in moving your business to the next level - whether it's used for marketing, e-business or increasing operational efficiencies. Verio's flexible business hosting solutions are designed to be cost-effective at the same time incorporate sophisticated technology and support for peace of mind.
In today's competitive business environment, strong technology strategies and support are essential for success - whether you are a small business or an enterprise-sized, multi-national company. Verio's world-class services give you access to the knowledge, expertise and cost-effective solutions you need to maximize the benefits of your hosting solutions.
Verio offers a vast range of products, built to ensure customers compete on a global scale. |
| What needs improvement: |
None at this time. |
| Usability Review |
Grade: A |
| Conclusion |
Grade: A |
Who would you rather trust with the critical task of hosting your business Web site? A company with a few servers and a low monthly price?
Or Verio, the global triple crown winner in performance, reliability and support? More businesses worldwide -- over 500,000 -- trust Verio than any other company, anywhere. |
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| Sales Review |
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| Support Review |
| Ticket Support |
Yes
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| 24 x 7 ? |
Yes
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| Response Time (Initial Acknowledgement)
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Excellent
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| Response Time (Issue Resolved)
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Excellent
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| Email Support |
Yes
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| 24 x 7 ? |
Yes
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| Response Time (Initial Acknowledgement)
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Excellent
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| Response Time (Issue Resolved)
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Excellent
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| Live Chat Support |
No
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| Phone Support |
Yes
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| 24 x 7 ? |
Yes
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| Response Time (Initial Acknowledgement)
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Excellent
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| Response Time (Issue Resolved)
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Excellent
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| SLA |
| Does Host have an SLA? |
Yes
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| If yes, what percentage is the SLA? |
99.9%
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| Hyperlink to SLA |
http://www.verio.com/about/legal/sla/
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| Consumer Reviews |
| Title |
Comments |
Reviewed by |
URL |
Sales |
Support |
Plans |
Usability |
Submitted |
| Dir of Ops |
I had to switch from an older support package to a newer more robust package to support an anticipated jump on our website needs. Verio assisted with this process in a very timely way and I was able to accomidate this unexpected jump in hits. |
Susie |
http://www.inner-cityarts.org |
B |
A |
A |
A |
8/19/2011 3:09:03 AM |
| Exceptional Service! |
We have been extremely pleased with Verio. Set up was easy and the staff helped us out any time we got into a bind. We are using a virtual private server that has been awesome. We have all the control we need backed by a great support structure. Exceptional service! |
Phil Hale |
http://www.PresentationSwitchers.com |
A |
A |
A |
A |
8/12/2011 8:02:36 AM |
| Great Service, Verio Works! |
Our company is using Verio for years. Verio has a great technical support 24/7 and always identify / solve issues smoothly. They are very friendly and know what they are doing. We recently changed our server plan, but it had no problem. Verio works perfectly with us. Highly recommended. |
Kenji |
http://www.irmnet.com |
B |
A |
A |
B |
8/4/2011 1:13:20 PM |
| A couple of months, great experience |
Ive been using Verio web hosting for almost three months now, VPS Core Starter.
The service has been great and the technical support, until now, always answered my inquiries adequately.
Furthermore, the package contracted suits my needs and the customer service advised me correctly on which service to choose. |
Jose Cao |
http://www.enods.com.ar |
B |
A |
B |
B |
7/21/2011 12:43:43 PM |
| Verio Hosting |
Verio has been our provider for more than 5 years. As we have grown so has my opinion of Verio''s support to us. |
jim etro |
http://www.itricorp.com/ |
A |
A |
A |
A |
7/21/2011 11:23:43 AM |
| Verio is a solid remote host |
I came to Verio through their acquisition of Best Communications 11 years ago and have been very happy with them. I have their Advanced Linux VPS Core. I don't have the issues I'm seeing with email in other reviews because I don't use it for email. I mostly use it as "home base" for development, file sharing, playing with new technologies, and my personal website.
Things I like:
1. Reliable. Uptime has been near flawless with maybe 2 downtimes in 11 years lasting for no more than 5 minutes. I have never lost any data with them either.
2. Speed. My ssh/scp interactions and website performance has always been fast with very little to no speed variation.
3. Secure. Ive never been hacked or compromised in any way. I trust my Verio account with my most important files.
4. Tech support. The few times Ive contacted them they've been very fast over email. Their triage process was always technically sound. They always answered my questions and were friendly. |
Dave Jones |
http://dsj.me |
A |
A |
B |
A |
7/20/2011 7:06:05 PM |
| Verio Web Hosting |
Our company has used Verio for many years, since 2001. We haven't had too many issues, and when we did, they were resolved fairly quickly. Recently, over the past couple months, we have had some serious issues with one of our email users mailbox "timing out" to where she can not download emails, sometimes taking several hours to download. I have called into the support office several time and as of now, the issue is still not resolved. We have been escalated to the support team and they are suppose to follow up with a phone call after 24-48 hours, instead we receive emails that the issue has been resolved when it has not. We can not be productive if our emails don't come to us properly. |
Clarey/Napier |
http://cnintl.com |
C |
D |
C |
C |
7/20/2011 4:57:34 PM |
| Happy Customer |
I have previously used other hosting providers and was recommended Verio by an colleague. Verio has met our needs as a business and we are very happy clients. Making the switch was well worth it and has saved us money. The hosting has been very fast and reliable. Customer service has also been good. Thank you Verio. |
Joseph Piazza |
http://www.vistasat.com |
A |
A |
A |
A |
7/18/2011 12:35:45 PM |
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| Hosting Plans |
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| Interviews |
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| Awards |
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| Live Twitter Feed |
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December 5, 2011 – 6:00 PM EDT
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We will continue to keep you updated. Thank You
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Expected resolution is within the next few hours.
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Our engineers are aware and working to correct the issue.
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Some customers on our Unix Basic, Enhanced, and Premium servers may be experiencing a delay in sending and receiving email.
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December 5, 2011 12:30 PM EDT
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@DatingrRev - do you have an account or case # you can provide and we will have someone reach out to you re: your billing inquiry.
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Deliver prdct and mktg feedback internal + external. Anne.Stone@Verio.net.
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Work w/ sales, prospects, customers to develop custom mktg prgms + materials.
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Need Sr. mktg leader to dev & implement mktg prgms for global OEM Partners. Prdct & mkt understanding, analytical bent critical.
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We were just named Editor's Choice for "Best Reseller Hosting" by @FindMyHost! http://t.co/jWLyWaw
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We were just named Editor's Choice for "Best Reseller Hosting" by @FindMyHost! http://t.co/Ar8j1eZ
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We were named "Best cPanel" Solution by @FindMyHost for August 2011 http://bit.ly/pIacDY ! Learn more: http://bit.ly/rqDHwU
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Verio’s Anne Stone Recognized by CRN Magazine as One of the Top Women of the Channel 2011! http://bit.ly/ptoEvt
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