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  ZipServers, Inc. Report Card Contact Information Report Card Grade
  
 Tel: 1-800-560-3450
Email: sales@zipsupport.com
Website: http://www.zipservers.com
Address: 2410 W. Memorial Road, Suite C-332
Oklahoma City, OK, 73134, United States of America

Blog:    http://www.zipservers.com/blog/
News:   http://www.zipservers.com/news/
Forum: http://www.zipservers.com/forum/
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Support A
Sales A
Plans / Features A
Usability A
Final Grade A

How We Test Hosts
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Metrics Report
Uptime Monitoring Reports unavailable
Reviews
Editor's Review
Host Introduction We offer ZipRewards points where customers earn credits.
We offer Managed Services.
Sales Review Grade: A
What we like: The ZipServers.com sales staff take on a unique approach. While providing the conventional phone, live chat and email which do well and provide professional assistance they offer this really cool feature called the ServerGenie.

The ServerGenie allows you the customer to submit a customized hosting solution along with a price you can afford to pay for it. If your lucky the genie will grant your wish and approve the request. You can sure get some great deals with this genie tool.
What needs improvement: None at this time.
Support Review Grade: A
What we like: What impressed us with ZipServers support technicians is the attention to detail, not to mention the above and beyond help provided.

Before our server was delivered, we were notified that technicians performed security audit checks and system hardening. This was to ensure that the server performed at ultimate performance and free from any vulnerabilities.

We weren’t surprised either when we contacted support for help. All tickets we submitted were acknowledged within 5 minutes or less and based on the complexity of issues submitted we were met with excellent resolution times.

While the preferred method is through the trouble ticket system, you can chat directly with technicians via live chat as well. This feature really helped understand resolution updates that were provided and understanding how certain issues could be avoided.
What needs improvement: We were not able to notice anything at this time, we experienced exceptional support.
Plans / Features Review Grade: A
What we like: Feature packed Shared Hosting, VPS and Dedicated Server options are on the agenda at ZipServers.com.

The versatile shared hosting plan with the robust Plesk control panel included, performs extremely well for the customer just starting out.

Our favorite would have to be the VPS services. The entire suite of virtual options are scalable, so they grow with you and without all the headaches of having to migrate or experience downtime while hardware upgrades are performed. A few clicks of a button and you can increase your disk space, RAM, bandwidth and any other additional allocations that you need (with ZERO downtime).

Not to be outdone, ZipServers.com also specializes in providing an excellent range of Managed Dedicated Servers. We particularly enjoyed reviewing the secure Private Network included on the duoZ line of servers. The ability to setup a secure private line between you and the server, with unlimited data transfer sure is a nice feature to be provided with.

Overall, when testing each of the three high availability options provided by ZipServers.com we weren’t left disappointed.
What needs improvement: None at this time.
Usability Review Grade: A
What we like: Navigating through the ZipServers.com website is effortless.

While providing a great navigational system to move from one section of the site to another, the most important elements we could distinguish were the Product sections and the Store section.

The Product section goes into product detail comparisons, options and pricing, while the Store section allows you to customize your selected hosting solution and proceed through the signup process.

The shared hosting options come with everything pre-configured, while the customizable options available with the VPS and Dedicated Servers seem endless.
What needs improvement: None at this time.
Conclusion Grade: A
Small to medium sized businesses. Resellers.
 
Sales Review
Does Host have an Money Back Guarantee?
Ticket Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Excellent
Response Time (Issue Resolved) Excellent
 
Email Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Excellent
Response Time (Issue Resolved) Excellent
 
Live Chat Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Excellent
Response Time (Issue Resolved) Excellent
 
Phone Sales Yes
24 x 7 ? Yes
Toll-Free Yes
Response Time (Initial Acknowledgement) Excellent
Response Time (Issue Resolved) Excellent
 
Sales Contact Details
Sales Telephone 1-800-560-3450
Sales Email sales@zipsupport.com
Main URL http://www.zipservers.com
 
Billing Details
Payment Methods






Account Activation Period 1 day or less
Order Verification Documents Required No
 
Money Back Guarantee
No
 
Support Review
Ticket Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Excellent
Response Time (Issue Resolved) Excellent
 
Email Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Excellent
Response Time (Issue Resolved) Excellent
 
Live Chat Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Excellent
Response Time (Issue Resolved) Excellent
 
Phone Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Excellent
Response Time (Issue Resolved) Excellent
 
SLA
Does Host have an SLA? Yes
If yes, what percentage is the SLA? 99.9%
Hyperlink to SLA http://www.zipservers.com
 
Consumer Reviews
Title Comments Reviewed by URL Sales Support Plans Usability Submitted
Reliable, Friendly Hosting We currently have a VPS hosted with ZipServers and love it! Scott Corbin is awesome and bent over backwards to get us everything we needed. He really wants to build a relationship, not just be a robot behind a desk that only tries to sell you a server. Zip will work with you after the sale, and check up on how you're doing. They really know what it means to build a client-supplier relationship and really care about making sure you have everything you need. We've had NO downtime since moving to them from one of those "animal" hosts that shall remain nameless. Every issue we encounter is solved within hours, and a response to tickets is received within minutes. Attentive, reliable, and affordable... ZipServers gets an A++ from the Cosmic Networks (it's too bad we can only give an A on the form!) Jamie Welch http://cosmicthings.com/ A A A A 8/30/2011 10:44:56 PM
ZipServers have good support Zipservers are good host. I have a VPS from 2 yrs and I am happy with the support. Had few down times but their support is 24 hours available and is very friendly. Best thing about them is their support! Ahmed http://kutchi.info B A B B 3/1/2010 11:46:53 AM
Great Service,Value for Money In a short time,they proved their worth,excellent response,Great value. Rajkumar http://www.alagappauniversity.ac.in A A A A 2/21/2010 10:35:37 AM
Excellent customer service ZipServers provides us with excellent support and pricing. We love Zip and we have been using their services from our inception 3 Years ago. Betrand http://www.ibeehosting.com A A A C 8/22/2009 2:22:19 AM
Best Company The service we receive from ZipServers is of high quality, technical support is excellent and seem to be highly experienced. Overall, I cannot be more happier with ZipServers. Zyad http://gulfprovider.com A A A A 8/11/2009 7:59:06 AM
Great Services Great Support Lee http://www.independentradio.info A A A A 6/14/2009 2:51:31 AM
Managed Support Solid company. Chris Henning http://www.chatwithhosts.com A A A A 3/27/2008 12:05:51 AM
Hosting Plans
Plan Category Price Storage Transfer
 CentOS Managed VPS1  Virtual Private Servers  $29.95  10GB  250GB
Interviews
No Interviews Available
Awards
Web Hosting Company ZipServers, Inc. has won below awards


Editor's Choice Award
February 2012 - Domain Registration

Editor's Choice Award
February 2012 - Game Servers

Editor's Choice Award
January 2012 - Blog Hosting

Editor's Choice Award
December 2011 - Game Servers

Editor's Choice Award
November 2011 - Game Servers

Editor's Choice Award
October 2011 - Game Servers

Editor's Choice Award
September 2011 - Game Servers

Editor's Choice Award
March 2011 - Co-Location

Editor's Choice Award
January 2011 - Game Servers

Editor's Choice Award
December 2010 - Cloud Computing

Editor's Choice Award
November 2010 - Adult Web Hosting

Editor's Choice Award
October 2010 - Cloud Computing

Editor's Choice Award
September 2010 - Game Servers

Editor's Choice Award
July 2010 - Adult Web Hosting

Editor's Choice Award
June 2010 - Adult Web Hosting

Editor's Choice Award
February 2010 - Game Servers

Editor's Choice Award
January 2010 - Co-Location

Editor's Choice Award
December 2009 - Game Servers

Editor's Choice Award
November 2009 - Green Web Hosting

Editor's Choice Award
July 2009 - cPanel Hosting

Editor's Choice Award
April 2009 - cPanel Hosting

Editor's Choice Award
November 2008 - cPanel Hosting

Editor's Choice Award
September 2008 - cPanel Hosting

Editor's Choice Award
May 2008 - Managed Hosting
Excellent Managed Server Provider!

Editor's Choice Award
April 2008 - Co-Location
Excellent Co-Location Services
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ServerGenie is offering $50 per new customer BOUNTY. Help us track down new customers!... http://t.co/0CEVAyol

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