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Email: sales@hostens.com
Website: http://www.hostens.com/
Address: J. Kubiliaus g. 6
Vilnius, Vilniaus m., 08234, Lithuania


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Hostens Web Host Interview
 
What is your name and position at Hostens?
Hey, my name is Valentinas, and I am a product owner and a team lead here at Hostens.
 
Please tell us when Hostens was established and a brief history of the company.
The history of Hostens started in early 2003 when the company ''Interneto vizija’ was founded in Lithuania. Hostens was founded in 2017 and it’s a part of ''Interneto vizija’ which is currently the web hosting leader in Lithuania. Back then we already understood that we could offer reliable services not only for the Lithuanian market, so the decision to go global was made. We wanted to show the world how a small company could be an equal competitor to the giants of the web hosting universe.
 
What kind of services do you offer your customers that are unique to your company?
As we love to say – Hostens is a one-stop-shop to go online with your first website. We offer domains, web hosting, an easy-to-use website builder free of charge, SSL security solutions – everything that a website owner needs in order to securely run a small e-shop. Besides that, IT developers are also welcome to try VPS. Despite Hostens being small and modest, we can offer anything that a big players have: the latest HP ProLiant DL360 Gen10 servers, cPanel control panel, a full set of payment methods including cryptocurrencies, a spam filter, SSL certificates, a website builder, and everything you need to have to launch, secure, and manage your website. Our own modern Tier III datacenter is a strong base for reliable web hosting services.
 
What is the most challenging aspect of offering web hosting services?
Nowadays, you can hear all kinds of stuff about free web hosting and unlimited resources. It is quite challenging to educate customers and explain to them that those offers don''t even exist in reality. For example, if you get free web hosting, be ready to promote your web hosting provider for free or run any other type of ads free of charge. Also, there is no such thing as unlimited resources; any limits that have been hidden appear after payment confirmation. This is why Hostens has chosen to offer transparent deals, and our customers can see all the limitations before placing an order.
 
What is it that makes Hostens a competitive company in the web hosting market?
Hostens is driven by an extremely friendly and professional support team. We understand very well that most freelancers or small business owners have no time or skills to program a complicated, secure website for their needs. Besides the free website builder, Hostens offers whatever help our customers may need regarding web hosting and secure website running.

Our team is ready to assist with the installation of CMS, SSL certificates, migrations, etc. Customers can get in touch with the Hostens support team 24/7.
Moreover, you can get your first website for less than a dollar. It means that we offer a full starter package at one price: domain, web hosting, website builder, SSL certificate.
 
What new features has Hostens offered to its customers in the past year?
We are always improving our services based on client needs. The main news was an introduction to a VPN service last year. Nowadays, security and data are the most important aspects of our lives. Naturally, Hostens cares about its customers and therefore offers a secure connection solution.
 
What would you say is Hosten's #1 asset from its customers’ point of view?
It has reliable web hosting services and excellent and friendly customer support. Only a handful of providers can offer such high-quality, non-robotic help to every client''s need.
 
Where do you see Hostens and the web hosting industry in three years?
I can see Hostens as a strong web hosting provider in a web hosting field with many useful automated tools, such as various SEO, Google Ads and secure website tools.
 
How many customers do you have at the moment?
Currently we have almost 200000 clients all around the world.
 
Do you own your data center?
Yes, we are proud of our modern Tier III certified data center.
 
Where is it located?
Our data center is located in Vilnius, Lithuania. The city boasts one of the highest broadband speeds and greatest fiber-to-premises penetration in the European Union.
 
What kind of backup power do you have?
We are using 2 x 1 MW high-voltage transmission lines; 4 x 275 kW Power Xpert 9395P UPS; 3 x 664 kW Visa DS diesel generators; N+1 redundancy.
 
Do you offer 24/7 support?
Yes, our support team is available 24/7.
 
Do you have technicians present 24/7 or 9-5 M-F?
Our IT administrators monitor servers 24/7. It means that any issue can get fixed at any time.
 
What is your average turn-around time for a customer support ticket?
You will get a response in a few minutes. We do our best to answer requests swiftly.
 
Do you charge your clients for support? If so, please explain.
No, we do not, and we do not have any plans to charge our clients in the future.
 
Do you offer a money-back guarantee?
Yes, we do offer a 30-day money-back guarantee for our web hosting services. So don’t be afraid - feel free to try it out!
 
Thank you for your time and insight into Hostens.