| Editor's Review |
| Host Introduction |
SolaDrive began offering its services in early 2009, and ventured to have an online presence in November of 2010, providing managed VPSs and managed dedicated servers to small- and medium-sized enterprises. The founders of SolaDrive strived to create and provide a better brand focusing on service and customer support. Their pledge is to provide customers with nothing but the best-quality service and customer support at reasonable prices. SolaDrive accomplish this by consistent growth internally and continually upgrading both structural hardware and frontend products, while keeping costs affordable and never growing faster. All of SolaDrive services are fully managed by their team of USA-certified technicians who are available 24/7 to handle all of your requests. Rest assured that your server is in good hands, with people who actually know what they are doing. They also guarantee an SLA network uptime of 100% for all of server's customers, and a 99.9% uptime guarantee for VPS customers. |
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SolaDrive offers Managed Windows/Linux VPS, Managed Hybrid VPS and Dedicated Servers. They have many different locations for both VPS and Dedicated customers. VPS choices are located in Los Angeles, NYC, and the U.K. Server choices are located in Seattle WA, Buffalo NY, and the U.K. They use all Supermicro chassis, motherboards, PSUs, Western Digital drives, Samsung RAM, and Intel Processors; a server is only as good as the hardware it uses. |
| Sales Review |
Grade: A |
| What we like: |
SolaDrive's sales team was really quick and eager to help their customers. They are well trained and has great customer serving skills. |
| What needs improvement: |
Would like to see 24x7 Phone option. |
| Support Review |
Grade: A |
| What we like: |
SolaDrive's USA technicians are Red Hat and Windows certified with quality experience. This ensures better quality support and experienced, knowledgeable technicians. |
| What needs improvement: |
Would like to see 24x7 Phone option. |
| Plans / Features Review |
Grade: A |
| What we like: |
SSD VPS Hosting is simply great environment. The application we installed on the server ran very smoothly without any downtime. |
| What needs improvement: |
Nothing at the moment. |
| Usability Review |
Grade: A |
| What we like: |
N/A |
| What needs improvement: |
N/A |
| Conclusion |
Grade: A |
| SolaDrive believes if you can provide an honest, quality service, then you will have a very desirable product that’ll leave customers with no reason to look elsewhere. Their target market is the Dedicated Server and Virtual Private Servers, they've done a lot of research into the industry and managed to pull off what they believe to be the best service available. |
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| Sales Review |
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| Support Review |
| Ticket Support |
Yes
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| 24 x 7 ? |
Yes
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| Response Time (Initial Acknowledgement)
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Response time was really quick as said.
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| Response Time (Issue Resolved)
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Issue resolved with proper solution.
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| Email Support |
Yes
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| 24 x 7 ? |
Yes
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| Response Time (Initial Acknowledgement)
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Response time was really quick as said.
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| Response Time (Issue Resolved)
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Issue resolved with proper solution.
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| Live Chat Support |
Yes
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| 24 x 7 ? |
Yes
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| Response Time (Initial Acknowledgement)
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Quite fast response.
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| Response Time (Issue Resolved)
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Level 1 issue resolved within 10 minutes.
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| Phone Support |
No
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| SLA |
| Does Host have an SLA? |
Yes
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| If yes, what percentage is the SLA? |
100%
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| Hyperlink to SLA |
https://www.soladrive.com/service-level-agreement
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