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  Fast2host Report Card Contact Information Report Card Grade
  
 Tel: 01480 26 00 00
Email: sales@fast2host.com
Website: http://www.fast2host.com/
Address: Silvaco Technology Centre, Compass Point
St.Ives, Cambridgeshire, PE275JL, United Kingdom

News:   www.fast2host.com/news
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Support A
Sales A
Plans / Features A
Usability A
Final Grade A

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Editor's Review
Host Introduction Fast2Host is one of the UK's leading independent web hosting companies, providing reliable business and affordable web hosting solutions to customers worldwide.

Located in Cambridge they are in the heart of the Worldwide IT innovation and development, working side by side with a variety of cutting edge and International companies. Despite this fast moving environment, they remain true to their original operating 'small enough to care, big enough to deliver'. This enables their company to be the first point of call for those seeking IT services ranging from small hosting platforms to large fibre optic connections.
The Fast2host data center is under direct control in-house offering a safe and secure environment for their equipment and customers data. Support services are integrated and managed by the same dedicated customer support team thus eliminating any potential weak links in our service to end customers. The entire team is committed to providing customers with outstanding support and uptime, innovative technologies, and a "worry-free" service environment.
Sales Review Grade: A
Support Review Grade: A
Plans / Features Review Grade: A
Usability Review Grade: A
Conclusion Grade: A
Fast2host takes great pride in offering the best customer service available and is why we are happy to award them with the Approved Host award. 24.7 availability, secure and affordable hosting and in-house (not outsourced) help when you need it.
 
Sales Review
Ticket Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Within first 10 minutes response was received.
Response Time (Issue Resolved) All questions were answered properly.
 
Email Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Within first 15 minutes response was received.
Response Time (Issue Resolved) All questions were answered properly.
 
Live Chat Sales Yes
24 x 7 ? No. Only from 9am to 5pm
Response Time (Initial Acknowledgement) Immediate response to the request.
Response Time (Issue Resolved) Sales person provided all needed information
 
Phone Sales Yes
24 x 7 ? Yes
Toll-Free Yes
Response Time (Initial Acknowledgement) Good response.
Response Time (Issue Resolved) Received friendly response from sales agent.
 
Sales Contact Details
Sales Telephone (014) 802-60000
Sales Email sales@fast2host.com
Main URL https://www.fast2host.com
 
Billing Details
Payment Methods






Bank Transfer
Account Activation Period Unknown
Order Verification Documents Required No
 
Money Back Guarantee
Does Host have an Money Back Guarantee? Yes
If yes, how many days? 30 days
Hyperlink to Terms and Conditions https://www.fast2host.com/legal/terms-and-conditions
 
Support Review
Ticket Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Very good response.
Response Time (Issue Resolved) Resolution to the issue was properly applied.
 
Email Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Very good response.
Response Time (Issue Resolved) Resolution to the issue was properly applied.
 
Live Chat Support Yes
24 x 7 ? No. Only from 9am to 5pm
Response Time (Initial Acknowledgement) Immediate response.
Response Time (Issue Resolved) L1 issue got resolved within just few minutes.
 
Phone Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Phone rang two times.
Response Time (Issue Resolved) Issue was addressed properly.
 
SLA
Does Host have an SLA? Yes
If yes, what percentage is the SLA? 99.99%
Hyperlink to SLA https://www.fast2host.com/legal/service-level-agreement
 
Consumer Reviews
No Reviews Available