Response Time (Initial Acknowledgement)
|
Response time was good.
|
Response Time (Issue Resolved)
|
Issue was addressed quickly.
|
Response Time (Initial Acknowledgement)
|
Response time was good.
|
Response Time (Issue Resolved)
|
Issue was addressed quickly.
|
Response Time (Initial Acknowledgement)
|
Live chat response time was fastest.
|
Response Time (Issue Resolved)
|
Issue was addressed quickly during business hours.
|
Response Time (Initial Acknowledgement)
|
Response time was good.
|
Response Time (Issue Resolved)
|
Issue was addressed quickly.
|
If yes, what percentage is the SLA? |
99.99%
|
Hyperlink to SLA |
https://www.hivalidity.com/terms-of-service
|