Search Web Hosts

29463
Followers


Select a Web Host :    

  Arvixe, LLC Report Card Contact Information Report Card Grade
  
Tel: 1-888-927-8493
Email: sales@arvixe.com
Website: http://www.arvixe.com
Address: 2500 Ridgepoint Dr
Austin, TX, 78754, United States of America


Blog:    www.arvixe.com/blog
Forum: www.arvixe.com/forum
Follow us on:
Support A
Sales A
Plans / Features A
Usability A
Final Grade A

How We Test Hosts
Submit Feedback
Vote For Arvixe, LLC

Metrics Report
Uptime Monitoring Reports unavailable
Reviews
Editor's Review
Host Introduction It’s been more than a decade since Arvixe started in the industry and in that time, they’ve managed to make quite a name for themselves and grow an impressive reputation. If you need an online presence or just some help with the one you already have, consider the below information about Arvixe.

Arvixe was launched in 2003 and continues to be headquartered in San Luis Obispo, CA. Today, thousands of websites are hosted by Arvixe and their customers include individuals, small businesses, and international companies that have websites visited by people from all over the world.

All the while, Arvixe has been earning enviable customer reviews and even awards from highly regarded companies like Inc Magazine and HostReview. In all, the company has over 30 awards to their name. This reputation has helped them become one of the fastest growing companies in the hosting industry from anywhere in the world.
Another dimension to the Arvixe brands is their strategic partnership:
• Safe Harbor
• CMS Made Simple
• Yireo

Amongst other things, these partnerships help Arvixe provide their customers with an overall better product.
Sales Review Grade: A
What we like: Arvixe makes it simple to place your order as soon as you decide on what you need from them. Your first option is simply to submit a ticket. The company processes them 24/7 and will immediately send you a confirmation of your order. Any questions you have are also generally answered within a business day. Although delays are unlikely, they allow you to check in on your active tickets too in case you’re wondering what their statuses are.

You can also email the company your order and they’ll process the sale that way. The email for their sales team is sales@arvixe.com. As with their tickets, these emails are processed around the clock and you’ll receive a confirmation as soon as yours has been addressed.

Their website also features a live chat feature. You can contact them for just about any question, but they also take orders through this portal too. Obviously, as it’s a live chat session, the representative will confirm when your order is being processed and you’ll receive a confirmation email later when the sale is final.
What needs improvement: Nothing at the moment.
Support Review Grade: A
What we like: One visit to the Arvixe website makes it clear that the hosting provider puts an emphasis on customer support. They prominently feature the link for their support center at the top of their homepage.

Amongst other things, the support page features a customer survey; they publish one every month. However, it also has the categories for their knowledgebase running down the side of it too. Popular topics include:

• cPanel/WHM/Linux
• DotNetPanel/Helm/Windows
• MSSQL
• ASP
• Third Party Applications

In all there are 18 categories which account for over 230 different posts. So if you have a question, you may be able to troubleshoot it through their knowledgebase. Of course, this is also a great section to simply get a free education about all things hosting and web development. You stand a very good chance of avoiding a lot of problems down the line by proactively learning about them.

You also have the same lines of communication available to you for support needs as you do for sales. This also means they’re all open to you 24/7 too.

Arvixe also has a forum where customers and representatives from the company can talk shop. This, like the knowledgebase, makes for a helpful resource for those with unique problems or who just want to learn more about what goes into running their website.
What needs improvement: Nothing at the moment.
Plans / Features Review Grade: A
What we like: For the most part, Arvixe organizes its many services by the customers who need them. Their five main categories are:

• Personal
• Business
• Reseller
• VPS
• Dedicated
• Cloud

This certainly makes shopping a lot easier for customers who may be new to the process. Under each category are a number of different options for each type of customer. The company displays all these options one after the next in order to make comparison shopping easier. Some of their most popular options go for just dollars a month and they also offer regular sales like a free domain for life with the purchase of hosting.
What needs improvement: Nothing at the moment.
Usability Review Grade: A
What we like: It’s easy to give Arvixe a positive review where their usability is concerned. For one thing, to revisit the above category, they’re one of the few companies to organize their services by the type of customer you are. Obviously, there is some overlap, but those services are located under both categories, so it’s not an issue.

The company is also unique in that it maintains a regular blog. Aside from the aforementioned customer surveys it publishes every month, they also post about industry news and helpful pieces of advice. This makes using their products easier, but it’s also helpful in just better understanding what goes into running a website.

Obviously, all their support options help their usability score too. Arvixe makes it easy to educate yourself along the way, but if you have a question, you’ll always have a resource for free information. It doesn’t matter if it’s 2am on Christmas, someone will respond too.
What needs improvement: N/A
Conclusion Grade: A
The company’s reputation largely speaks volumes. Although they’re definitely not one of the oldest hosting providers out there, they have a collection of awards that would suggest otherwise. Yet, they’re clearly not lacking in experience, as their success with innovation goes. Examples of this include their products dedicated to social media and popular CMS platforms like WordPress, Joomla and Drupal.

Plus, if you’re still on the fence, Arvixe offers an impressive 60 day money back guarantee. For the entirety of your business relationship, you’ll also qualify for a refund if the company doesn’t maintain 99.9% uptime over the course of any given month.
 
Sales Review
Ticket Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Good response time
Response Time (Issue Resolved) Questions were answered within 24hrs.
 
Email Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Good response time
Response Time (Issue Resolved) Questions were answered within 24hrs.
 
Live Chat Sales No
 
Phone Sales No
 
Sales Contact Details
Sales Telephone 1-888-927-8493
Sales Email sales@arvixe.com
Main URL http://www.arvixe.com
 
Billing Details
Payment Methods






Account Activation Period Unknown
Order Verification Documents Required Yes
 
Money Back Guarantee
Does Host have an Money Back Guarantee? Yes
If yes, how many days? 60 days
Hyperlink to Terms and Conditions http://www.arvixe.com/tos.php
 
Support Review
Ticket Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Response time was good
Response Time (Issue Resolved) Issue was resolved within a good time-frame.
 
Email Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Response time was satifactory
Response Time (Issue Resolved) Issue resolved completely on first response.
 
Live Chat Support No
 
Phone Support No
 
SLA
Does Host have an SLA? Yes
If yes, what percentage is the SLA? 100%
Hyperlink to SLA http://www.arvixe.com/tos.php
 
Consumer Reviews
Title Comments Reviewed by URL Sales Support Plans Usability Submitted
Good But..... I have been with this webhost for little over a month. Fantastic customer support and very good prices. But... my sites have frequently gone offline more than 7 times in less than 4 weeks, for periods ranging 30 minutes to several hours(just now it has been down for 4 hours). David Gonzalez http://www.miasbest.com A A A F 12/9/2011 9:10:12 AM
The King of the We Hosting in 2009 Excellent support and friendly staff who works very hard to satisfy customer needs. We had a spam attack on our domain and i was almost thinking that we need to change the domain name but saw Arvixe reviews in a web hosting reviews from google.com and then after selecting Arvixe and transferring my domain to them, i can say that i have done the right job and now i am soo happy that my website and emails are functioning well and there are no complains from my side. No more spam after selecting Arvixe and iam glad that i found Arvixe. So if you are finding a good web hosting with exellent customer support 24/7 then Go ahead and try Arvixe and you will be happy like i am now :) Fully Satistfied Customer of Arvixe, LLC AL-Hadi Juma http://www.halconrealestate.com A A A A 6/12/2009 12:25:49 PM
Hosting Plans
Plan Category Price Storage Transfer
 Personal Linux Plan  Shared Hosting  $4.00  300000MB  3000GB
Interviews
Interview Title Date Submitted
Arvixe Web Host Interview 8/1/2008 2:02:51 AM
Awards
Web Hosting Company Arvixe, LLC has won below awards


Editor's Choice Award
October 2014 - Business Web Hosting

Editor's Choice Award
October 2014 - Budget Web Hosting

Editor's Choice Award
September 2014 - Budget Web Hosting

Editor's Choice Award
August 2014 - Shared Hosting

Editor's Choice Award
July 2014 - Virtual Private Servers

Editor's Choice Award
June 2014 - Shared Hosting

Editor's Choice Award
May 2014 - Business Web Hosting

Editor's Choice Award
April 2014 - Budget Web Hosting

Editor's Choice Award
March 2014 - Shared Hosting

Editor's Choice Award
February 2014 - Business Web Hosting
Live Twitter Feed

Unfortunately due to hurricane Harvey our support staff is currently unavailable. We appreciate your patience during the severe weather.