| Editor's Review |
| Host Introduction |
Originally formed in 2009, CoreSpace, Inc. is a woman owned and operated Data Center and has quickly become the Data Center, Compliance, and Dedicated server hosting provider of choice especially within the SMB marketplace. In 2011, CoreSpace, Inc. acquired their primary 30,000 square foot data center facility in Dallas, Texas. They have an experienced staff and management team waiting to serve customer needs. CoreSpace maintains its focus on offering superior products and services for customers’ utilizing cutting edge technology and services at a value SMBs require. Best-in-class Dell, SuperMicro and IBM hardware, for a variety of Cloud, Dedicated Servers, Managed Services, Compliancy Hosting, and Colocation, all backed by 24/7 technical support and 100% uptime guarantee. |
|
CoreSpace is leading and well established company in the Web Hosting Industry. Some of their Core service offerings include Dedicated and Managed Servers, Cloud, Colocation, VPS, Compliancy Hosting and SEO. CoreSpace’s products and services are designed with flexibility enabling customers to scale requirements in order to properly support the ever shifting technology and changes while sustaining company’s online presence. |
| Sales Review |
Grade: A |
| What we like: |
CoreSpace staff members have multiple years of experience within the hosting industry and are always learning new ways to serve customers needs and expectations. |
| What needs improvement: |
Would like to see 24x7 Live Chat assistance. |
| Support Review |
Grade: A |
| What we like: |
CoreSpace offers an excellent round-the-clock client care service with an average response time of less than 20 minutes. |
| What needs improvement: |
Would like to see 24x7 Live Chat assistance. |
| Plans / Features Review |
Grade: A |
| What we like: |
CoreSpace customers receive all the benefits of more expensive hosting services at an extremely competitive price. |
| What needs improvement: |
Nothing at the moment. |
| Usability Review |
Grade: A |
| What we like: |
N/A |
| What needs improvement: |
N/A |
| Conclusion |
Grade: A |
| At CoreSpace, customer service is at the center of commitments to you. They design systems and support infrastructure around specific customer requirements. Their main goal is to provide quality, professional and reliable services to their customer at very affordable prices. |
| |
| Sales Review |
|
|
| Support Review |
| Ticket Support |
Yes
|
| 24 x 7 ? |
Yes
|
| Response Time (Initial Acknowledgement)
|
Response was quite fast.
|
| Response Time (Issue Resolved)
|
Issue was addressed properly.
|
| |
| Email Support |
Yes
|
| 24 x 7 ? |
Yes
|
| Response Time (Initial Acknowledgement)
|
Response was quite fast.
|
| Response Time (Issue Resolved)
|
Issue was addressed properly.
|
| |
| Live Chat Support |
No
|
| |
| Phone Support |
Yes
|
| 24 x 7 ? |
Yes
|
| Response Time (Initial Acknowledgement)
|
Phone rang just once.
|
| Response Time (Issue Resolved)
|
Resolved the issue immediately.
|
| |
| SLA |
| Does Host have an SLA? |
Yes
|
| If yes, what percentage is the SLA? |
100%
|
| Hyperlink to SLA |
http://corespace.com/wp-content/uploads/2014/01/CoreSpace_SLA.pdf
|
| |
|