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  Dataplugs Report Card Contact Information Report Card Grade
  
Tel: +852 3959 1888
Email: sales@dataplugs.com
Website: http://www.dataplugs.com
Address: Unit 08, 26/F, Billion Plaza
8 Cheung Yue Street, Cheung Sha Wan, Kowloon, Hong Kong


Blog:    www.dataplugs.com/blog/
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Support A
Sales A
Plans / Features A
Usability A
Final Grade A

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Editor's Review
Host Introduction Dataplugs delivers enterprise level hosting services to businesses of all sizes around the world. They develop and integrate the best technologies in order to deliver solutions that meet their customer needs. 100+Gbps multi-homed BGP4 network runs the highest level of capacity in the region. Dataplugs brings you exceptional network performance at the highest availability for the most demanding mission critical websites and applications with its diverse backbone network connectivity.
24/7 Support: Fully dedicated to the success of their customers, therefore they only the best people possible. The technical support team is available around the clock.
Sales Review Grade: A
Support Review Grade: A
Plans / Features Review Grade: A
Usability Review Grade: A
Conclusion Grade: A
With over 10 years of dedicated experience in Web Hosting, Dedicated Server and Colocation. Dataplugs delivers enterprise level hosting services to businesses of all sizes worldwide. With a keen focus on support their customer’s success is their goal for creating exceptional value through innovative products and solutions. We highly recommend Dataplug, it delivers on their promise.
 
Sales Review
Ticket Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Response was quite fast.
Response Time (Issue Resolved) Answered all questions in detail.
 
Email Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Response was quite fast.
Response Time (Issue Resolved) Answered all questions in detail.
 
Live Chat Sales Yes
24 x 7 ? No. Only from 9am to 5pm
Response Time (Initial Acknowledgement) Immediate response.
Response Time (Issue Resolved) Sales agent was friendly to answer all questions.
 
Phone Sales Yes
24 x 7 ? Yes
Toll-Free Yes
Response Time (Initial Acknowledgement) Was talking with sales agent within a few rings
Response Time (Issue Resolved) Sales person was friendly to assist & answer.
 
Sales Contact Details
Sales Telephone +852 3959 1888
Sales Email sales@dataplugs.com
Main URL https://www.dataplugs.com/en/
 
Billing Details
Payment Methods






Account Activation Period Unknown
Order Verification Documents Required No
 
Money Back Guarantee
Does Host have an Money Back Guarantee? Yes
If yes, how many days? 30 days
Hyperlink to Terms and Conditions https://www.dataplugs.com/en/company/policies/money-back-guarantee/
 
Support Review
Ticket Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Initial response time was good.
Response Time (Issue Resolved) Issue was addressed quickly.
 
Email Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Initial response time was good.
Response Time (Issue Resolved) Issue was addressed quickly.
 
Live Chat Support Yes
24 x 7 ? No. Only from 9am to 5pm
Response Time (Initial Acknowledgement) Live chat response time was fastest.
Response Time (Issue Resolved) Issue was addressed quickly.
 
Phone Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Phone was answered quickly.
Response Time (Issue Resolved) Issue was resolved over the phone.
 
SLA
Does Host have an SLA? Yes
If yes, what percentage is the SLA? 99.9%
Hyperlink to SLA https://www.dataplugs.com/en/company/policies/sla/
 
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