Response Time (Initial Acknowledgement)
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Quick response time on tickets.
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Response Time (Issue Resolved)
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Issue was addressed quickly.
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Response Time (Initial Acknowledgement)
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Quick response time on emails.
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Response Time (Issue Resolved)
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Issue was addressed in a timely manner.
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Response Time (Initial Acknowledgement)
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Live chat response time was fastest.
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Response Time (Issue Resolved)
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Issue was addressed quickly.
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Response Time (Initial Acknowledgement)
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Response time was good during working hours.
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Response Time (Issue Resolved)
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Issue was resolved.
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If yes, what percentage is the SLA? |
99.99%
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Hyperlink to SLA |
https://dedipath.com/terms-of-service
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