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  LithiumHosting Report Card Contact Information Report Card Grade
  
Tel: N/A
Email: tsiedsma@lithiumhosting.com
Website: http://www.lithiumhosting.com/
Address: Lithium Hosting, PO Box 102
Ankeny, IA, 50021, United States of America


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Support B
Sales B
Plans / Features A
Usability A
Final Grade B

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Metrics Report
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Reviews
Editor's Review
Host Introduction Lithium Hosting was founded in 2006 with the mission to provide best quality web hosting and top notch customer service at an affordable price. Lithium Hosting provides low cost reliable web hosting around the world. They have servers in Chicago, Dallas, Seattle and Amsterdam. They also have a geographically redundant DNS cluster in Los Angeles-CA, Scranton-PA, Miami-FL and London-UK to provide fast lookups all over the world. Lithium Hosting provides unbeatable 99.7% uptime guarantee and 30 days money back guarantee.
Since the inception of Lithium Hosting, they strive their best to provide Shared web hosting, Reseller web hosting, Domain Names, SSL Certificates and custom PHP development. Lithium Hosting is confident, they will satisfy their customers with high quality service and best technical support. To prove this they offer 30-day free trial option.
Sales Review Grade: B
What we like: Sales person via live chat was attentive and quick to answer the questions.
What needs improvement: Would like to see Phone option.
Support Review Grade: B
What we like: We were facing issue with MySQL database and it was resolved within just 20 minutes by support department.
What needs improvement: Would like to see 24x7 live chat and phone option.
Plans / Features Review Grade: A
What we like: We tested Windows hosting plan and it worked great for us.
What needs improvement: Nothing at the moment.
Usability Review Grade: A
What we like: N/A
What needs improvement: N/A
Conclusion Grade: B
Lithium Hosting is a hassle free hosting provider with the aim of top quality web hosting and support for bottom dollar prices.
 
Sales Review
Ticket Sales Yes
24 x 7 ? No. Only from 7am to 11pm
Response Time (Initial Acknowledgement) Good response time during working hours.
Response Time (Issue Resolved) Answered the questions asked
 
Email Sales Yes
24 x 7 ? No. Only from 7am to 11pm
Response Time (Initial Acknowledgement) Good response time during working hours.
Response Time (Issue Resolved) Answered the questions asked
 
Live Chat Sales Yes
24 x 7 ? No. Only from 7am to 11am
Response Time (Initial Acknowledgement) Immediate response in working hours.
Response Time (Issue Resolved) Questions were answered properly.
 
Phone Sales No
 
Sales Contact Details
Sales Telephone N/A
Sales Email sales@lithiumhosting.com
Main URL http://www.lithiumhosting.com/
 
Billing Details
Payment Methods






Discover, Google Checkout
Account Activation Period Unknown
Order Verification Documents Required Yes
 
Money Back Guarantee
Does Host have an Money Back Guarantee? Yes
If yes, how many days? 30 days
Hyperlink to Terms and Conditions http://www.lithiumhosting.com/about.html
 
Support Review
Ticket Support Yes
24 x 7 ? No. Only from 6am to 11pm
Response Time (Initial Acknowledgement) Initial response time was good.
Response Time (Issue Resolved) Resolved the issue given.
 
Email Support Yes
24 x 7 ? No. Only from 6am to 11pm
Response Time (Initial Acknowledgement) Initial response time was good.
Response Time (Issue Resolved) Resolved the issue given.
 
Live Chat Support Yes
24 x 7 ? No. Only from 6am to 11pm
Response Time (Initial Acknowledgement) Good response time during working hours.
Response Time (Issue Resolved) Resolved the issue.
 
Phone Support No
 
SLA
Does Host have an SLA? Yes
If yes, what percentage is the SLA? 99.7%
Hyperlink to SLA http://www.lithiumhosting.com/about.html
 
Consumer Reviews
No Reviews Available
Hosting Plans
No Hosting Plans Available.
Interviews
Interview Title Date Submitted
Lithium Hosting Web Hosting Interview 12/4/2012 4:04:45 PM
Awards
Web Hosting Company LithiumHosting has won below awards

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