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  MaxterHost Internet Solutions Report Card Contact Information Report Card Grade
  
Tel: +49 (0) 209 9581858
Email: stefan.popescu@maxterhost.com
Website: http://www.maxterhost.com
Address: Franz-Bielefeld-Str. 27
Gelsenkirchen, North Rhine-Westphalia, 45881, Germany


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Support A
Sales A
Plans / Features A
Usability A
Final Grade A

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Reviews
Editor's Review
Host Introduction Founded in 2004, MaxterHost is a registered German based web hosting with U.S. based technical support. Technical support technicians have first-hand experience with servers and are passionate about web hosting. The performance offered by their enterprise-class servers with unbeatable uptime is complemented with their friendly and flexible customer care. Shared/reseller customers can boost their website potential with integrated 3rd party services from MaxterHost's official partners, such as CloudFlare, Attracta, Breezi, Incapsula, etc. They also have many security features and tweaks that help to protect your account and website.

The main services offered by MaxterHost are cPanel shared hosting, WHM reseller accounts and Xen VPS hosting. Included are many industry-standard features, as well as complementary features that boost the performance, productivity and security of their services. They put quality first by using only enterprise-class hardware from reliable brands. MaxterHost operates in 2 first-class German data centers. Their shared/reseller servers are located at the myLoc data center in Düsseldorf, Germany and their VPS nodes are located at the Hetzner data center park in Falkenstein, Germany.
Sales Review Grade: A
What we like: Sales assistance we got at MaxterHost was really good. Phone option is available to contact sales. Email as well as ticket option is also available.
What needs improvement: Would like to see Live Chat option.
Support Review Grade: A
What we like: Support technicians were very professional and knowledgeable.
What needs improvement: Technical support should be available via Live Chat.
Plans / Features Review Grade: A
What we like: MaxterHost have designed all plans perfectly according to customer needs. Each plan mentions including features into it.
What needs improvement: Nothing at the moment.
Usability Review Grade: A
What we like: N/A
What needs improvement: N/A
Conclusion Grade: A
The hosting services provided by MaxterHost are overall very fast, stable and secure. Many useful features are delivered "out-of-the-box" and their plans are adjusted to fit the customers needs. Their technical support resolves issues efficiently and responds to all requests promptly with straightforward and helpful answers.
 
Sales Review
Ticket Sales Yes
24 x 7 ? No. Only from 9am to 11pm
Response Time (Initial Acknowledgement) Good response time during working hours.
Response Time (Issue Resolved) Answered all the questions asked.
 
Email Sales Yes
24 x 7 ? No. Only from 9am to 11pm
Response Time (Initial Acknowledgement) Good response time during working hours.
Response Time (Issue Resolved) Answered all the questions asked.
 
Live Chat Sales Yes
24 x 7 ? No. Only from 9am to 11pm
Response Time (Initial Acknowledgement) Good response time during working hours.
Response Time (Issue Resolved) Answered all the questions asked.
 
Phone Sales Yes
24 x 7 ? No. Only from 10am to 7pm
Toll-Free No
Response Time (Initial Acknowledgement) 1 minute.
Response Time (Issue Resolved) Very friendly to answer the questions.
 
Sales Contact Details
Sales Telephone +49 (0) 209 9581858
Sales Email sales@maxterhost.com
Main URL http://www.maxterhost.com
 
Billing Details
Payment Methods






Bank transfer
Account Activation Period Instant
Order Verification Documents Required Yes
 
Money Back Guarantee
Does Host have an Money Back Guarantee? Yes
If yes, how many days? 45 days
Hyperlink to Terms and Conditions http://www.maxterhost.com/terms-and-conditions
 
Support Review
Ticket Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Very good response time.
Response Time (Issue Resolved) Issue was addressed properly.
 
Email Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Very good response time.
Response Time (Issue Resolved) Issue was addressed properly.
 
Live Chat Support Yes
24 x 7 ? No. Only from 8am to 11pm
Response Time (Initial Acknowledgement) Very good response time.
Response Time (Issue Resolved) Issue was addressed properly.
 
Phone Support No
 
SLA
Does Host have an SLA? Yes
If yes, what percentage is the SLA? 100%
Hyperlink to SLA http://www.maxterhost.com/service-level-agreement
 
Consumer Reviews
Title Comments Reviewed by URL Sales Support Plans Usability Submitted
Best Customer Service ever For the past three years we have used Maxterhost to host an OpenCart-based B2B wholesale online store. The experience (customer service and technical setup) has been so positive, that we decided to move our newly developed WordPress-based (WooCommerce) B2C retail stores from Cloudways to Maxterhost as well (the URL provided is our new site under development) and upgrade to a managed VPS plan. In the beginning we had some problems fine-tuning and setting up a caching and backup plugin. So in the end they practically did it for us and the results were penominal (286% speed increase so far, and we are not even half way done yet). Automatic backups that are run daily and stored on an external server are a core feature that we didn't realize exist until they pointed it out to us. I just could go on and on. Rainer Appel http://augasta.de A A A A 11/27/2017 11:54:39 AM
Speedy servers, friendly staff and great value for money. I'm happily using MaxterHost for my WordPress site since almost 1 year and greatly appreciate their infinite patience with my lack of knowledge. My tickets get almost instant attention, and their customer service, security, reliability is next to nothing. Leo O. http://www.grata-pflegedienst.de A A A A 6/5/2013 3:02:39 AM
Hosting Plans
Plan Category Price Storage Transfer
 Enterprise  Reseller Hosting  $62.00  40GB  600GB
 Ultra  Reseller Hosting  $45.00  30GB  450GB
 Developer  Reseller Hosting  $28.00  20GB  300GB
 Beginner  Reseller Hosting  $19.00  10GB  150GB
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