| Editor's Review |
| Host Introduction |
UC Group, Inc. founded in 2005 and it is a unique technology company with a solid understanding of the economic diligence required to be successful. The executive leadership group has had tremendous success in the industry utilizing a "responsible-growth" strategy. They provide cost effective, technology enabled solutions to streamline knowledge-intensive business processes for their clients. A combination of domain, technology and process expertise allows UCclouds.com to offer end-to-end processing services. UC Group backup their services with unconditional 30 days money back guarantee, 100% uptime guarantee and 24x7 technical support via email, ticket and phone system. They are dedicated to selling and serving businesses by providing the most advanced cloud-based solutions, business concepts and products through the utilization of the latest technology. Their Data Centers are built for enterprise level solutions. The network backbone consists of a multi-carrier, redundant configurati |
|
UCclouds.com services are finded to be unique because they have a vast amount of partnerships with some of the most well known software companies in the industry such as VMware, Xsigo and Datacore. They are expertise in providing PCI and HIPAA Compliant Cloud Servers, Value Cloud Computing, Secure Cloud Servers, Cloud Storage, and Managed Hosting. They also provide SSL Certificates, Domain Registration and Domain Transfer services. |
| Sales Review |
Grade: B |
| What we like: |
UCclouds.com has a best sales team. We first went through email and ticket options and we were just surprised to see their response time, they took just 10 minutes to get to back to us. Sales agent via phone was also friendly, knowledgeable and attentive. Thumbs up for sales team. |
| What needs improvement: |
Would like to see live chat option. |
| Support Review |
Grade: B |
| What we like: |
We liked the way Support technicians transferred our domain, it was transferred within nominal downtime. In addition, support team was really quick to resolve all our issues. Received hassle free technical support. |
| What needs improvement: |
Would like to see live chat option. |
| Plans / Features Review |
Grade: A |
| What we like: |
UCclouds's PCI Compliant hosting is good option for online business. We tried the hosting and it was so secured and reliable. We also tried the Community Cloud Hosting plan and we liked it most as it is specially designed for minimal downtime at affordable charges. All their services are reasonable and full of features. |
| What needs improvement: |
Nothing at the moment. |
| Usability Review |
Grade: A |
| What we like: |
N/A |
| What needs improvement: |
N/A |
| Conclusion |
Grade: A |
| If you are looking for an extremely secure and highly scalable hosting platform that’s backed by expert engineers, UCclouds.com is perfect choice for you. They are commtted to provide quality, professional and reliable services to their customer at very affordable prices. |
| |
| Sales Review |
|
|
| Support Review |
| Ticket Support |
Yes
|
| 24 x 7 ? |
Yes
|
| Response Time (Initial Acknowledgement)
|
Response time was good.
|
| Response Time (Issue Resolved)
|
Issue was addressed properly.
|
| |
| Email Support |
Yes
|
| 24 x 7 ? |
Yes
|
| Response Time (Initial Acknowledgement)
|
Response time was good.
|
| Response Time (Issue Resolved)
|
Issue was addressed properly.
|
| |
| Live Chat Support |
Yes
|
| 24 x 7 ? |
Yes
|
| Response Time (Initial Acknowledgement)
|
Response time was good.
|
| Response Time (Issue Resolved)
|
Issue was addressed properly.
|
| |
| Phone Support |
No
|
| |
| SLA |
| Does Host have an SLA? |
Yes
|
| If yes, what percentage is the SLA? |
100%
|
| Hyperlink to SLA |
http://www.ucclouds.com/sla
|
| |
|