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  Zenutech Report Card Contact Information Report Card Grade
  
Tel: 1-866-936-8832
Email: sales@zenutech.com
Website: http://www.zenutech.com
Address: PO Box 1551, Station A
Fredericton, New Brunswick, E3B 5G2, Canada


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Support B
Sales A
Plans / Features A
Usability A
Final Grade A

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Reviews
Editor's Review
Host Introduction Zenutech was founded in June 2002 by Computer Science majors Pierre Grandmaison and Brad Touesnard, Zenutech is a quality web hosting company based in Fredericton, New Brunswick, Canada. Prior to co-founding Zenutech in 2002, Pierre worked for two years for a USA based hosting company. His duties included lead phone support technician as well as managing all public relations inquiries and Brad founded Spydar Web Solutions in 1999. Under his management, Spydar Web Solutions became a strong web design and development company delivering several successful entertainment-based web sites, software products, and an impressive portfolio of clients. Zenutech is committed to separate themselves from other web hosting companies by providing superior service in areas that they know.
Zenutech linux web hosting plans are PCI Compliant and include everything that you need to get started selling online. Whether you are a small or a large business they have a web hosting plan that will meet your needs and service that will exceed your expectations. There services also include dedicated server solution to meet your need. They have premium BGP4 network backbone connection out of Montreal, Canada, Zenutech ensures that it is committed to providing the fastest, most reliable bandwid
Sales Review Grade: A
What we like: Zenutech provides complete solution for eCommerce sites including SSL certificates and Merchant account.
What needs improvement: N/A
Support Review Grade: B
What we like: Response time was good, all queries where answered to the point.
What needs improvement: N/A
Plans / Features Review Grade: A
Usability Review Grade: A
Conclusion Grade: A
By focusing on providing the industry's highest-level technical support while maintaining a community feel, Brad and Pierre aim to set Zenutech apart from other web hosts in the service arena. Combining their quality web hosting and premium technical support Zenutech provides a solid platform for E-Commerce web hosting. Pierre and Brad are experienced entrepreneur who are looking to achieve and surpass the goals set forth by Zenutech.
 
Sales Review
Ticket Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Immediate
Response Time (Issue Resolved) All questions where answered properly.
 
Email Sales Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Immediate
Response Time (Issue Resolved) All questions where answered properly.
 
Live Chat Sales Yes
24 x 7 ? No. Only from 8am to 8pm
Response Time (Initial Acknowledgement) Immediate
Response Time (Issue Resolved) All questions where answered properly.
 
Phone Sales Yes
24 x 7 ? Yes
Toll-Free Yes
Response Time (Initial Acknowledgement) Good response time.
Response Time (Issue Resolved) Immediate. Answered all questions right away.
 
Sales Contact Details
Sales Telephone 1-866-936-8832
Sales Email sales@zenutech.com
Main URL http://www.zenutech.com
 
Billing Details
Payment Methods






Bank/Wire Transfer, Interac® E-mail Money Transfer
Account Activation Period Unknown
Order Verification Documents Required Yes
 
Money Back Guarantee
Does Host have an Money Back Guarantee? Yes
If yes, how many days? 30 days
Hyperlink to Terms and Conditions http://www.zenutech.com/hosting/help/30_day/
 
Support Review
Ticket Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Immediate
Response Time (Issue Resolved) Issue resolved
 
Email Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) Immediate
Response Time (Issue Resolved) Issue resolved
 
Live Chat Support Yes
24 x 7 ? No. Only from 8am to 8pm
Response Time (Initial Acknowledgement) Immediate
Response Time (Issue Resolved) Issue resolved
 
Phone Support Yes
24 x 7 ? Yes
Response Time (Initial Acknowledgement) 1 minute.
Response Time (Issue Resolved) Resolved the issue immediately.
 
SLA
Does Host have an SLA? Yes
If yes, what percentage is the SLA? 99.9%
Hyperlink to SLA http://www.zenutech.com/hosting/help/uptime/
 
Consumer Reviews
No Reviews Available
Hosting Plans
No Hosting Plans Available.
Interviews
No Interviews Available
Awards
Web Hosting Company Zenutech has won below awards

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Phone issues seem resolved since Oct 24th, but don't hesitate to reach out to us by email or social media if phone is causing you issues

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Network Maintenance Window: Friday, March 29, 2013 10:00PM - 4:00AM EST Browse to https://t.co/wXBl1YyXGQ for more information.